Latoya Hughes
@latoyahughes
I deliver high-volume chat and claims support with KPI-driven customer satisfaction.
United StatesWhat I'm looking for
I’m a results-driven customer service and claims support professional with extensive experience in remote chat support, customer account management, and claims processing. I assist customers with claims inquiries, case updates, documentation review, and account-related concerns through chat and email, while maintaining confidentiality and compliance standards.
I consistently maintain accurate case records, manage high-volume workflows, and resolve escalated customer concerns by collaborating with internal departments for timely outcomes. I’m skilled in CRM & ticketing systems, digital case management, and administrative reporting—focused on meeting KPI/SLA expectations, improving issue resolution speed, and sustaining strong customer satisfaction.
Experience
Work history, roles, and key accomplishments
Assisted customers with claims inquiries, case updates, and documentation review via remote chat and email support. Maintained accurate case records, processed claims documentation with confidentiality and compliance, and resolved escalated concerns to meet KPI goals.
Remote Customer Service Representative
Ge Appliances
Jan 2020 - Jan 2023 (3 years)
Provided remote chat customer support for warranty claims, product troubleshooting, order support, and account-related concerns. Updated service requests and customer documentation accurately in CRM systems while meeting productivity KPI targets.
Supported customers with online order assistance, account inquiries, returns, billing concerns, and shipment tracking through remote support platforms. Maintained accurate customer records and handled inventory coordination and order fulfillment workflows while providing non-phone support.
Handled remote customer support for reservations, billing inquiries, account updates, and transportation-related requests. Maintained accurate records, resolved customer concerns, and supported non-phone administrative tasks including reporting and customer follow-up.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Associate Degree
Associate degree program expected to be completed in 2026.
Egypt High School
High School Diploma
Earned a High School Diploma in 1992.
Availability
Location
United StatesAuthorized to work in
Job categories
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