Kavinda De Silva

KS

Looking for a job

Kavinda De Silva

@kavindadesilva

I am a Business Developer and Account Manager based in Sri Lanka

What I'm looking for

I am a passionate individual with excellent relationship skills. I thrive on challenging myself to produce results.

I am a positive, self-motivated individual with 11+ years of working experience, excellent communication skills, and a wealth of technical expertise. Seeking work, ideally in a customer-focused, technically challenging position for a dynamic organization, in order to help customers and team members find innovative solutions to challenges by drawing on a multitude of skills.

Experience

CA

Business Development Manager

CareHires

Oct 2022 - May 2023 (7 months)

Onboarded and managed a portfolio of 320 suppliers
Onboarded 3 clients and utilized suppliers, achieving the highest revenue-generating clients.

Business Development Business Development Strategy Business Development Management Business Development Operations B2B B2B SaaS

CA

Customer Service Executive

CareHires

Mar 2021 - Oct 2022 (1 year 7 months)

Always maintained a positive relationship with Customers.
Closed the highest number of tickets overall every month.
Received positive reviews from clients.

Customer Service Customer Support Customer Empathy Customer Feedback Customer Training Customer Experience Customer Satisfaction Zendesk HubSpot Jira

FB

Marketing Executive

Finlay Insurance Brokers

Mar 2018 - Jan 2021 (2 years 10 months)

Introduced clients such as, Melsta Gama, Leisure Sports Holdings and Prime Lands, giant corporations in Sri Lanka, thereby generating a large volume in commissions to the company from insurance policies.

Marketing B2C Marketing Insurance Health Insurance Insurance Industry Commercial Negotiation

FS

Head of Administration

Future Insurance Broker Services

Apr 2016 - Mar 2018 (1 year 11 months)

Streamlined documentation process of wealth management portfolios and was responsible for approving fund manager changes while ensuring safety.

Administration Team Collaboration Insurance

FH

Front Office Executive

Fairview Hotels

May 2014 - Mar 2016 (1 year 10 months)

Managed guest reservations and increase guest experience.
Received positive reviews on booking platforms for the exceptional service.

Hospitality Customer Facing Customer Service Customer Empathy Customer Focused Customer Feedback Customer Retention Customer Experience

PF

Pricing Incharge

PAN Emirates Home Furnishings

Apr 2012 - Apr 2014 (2 years)

Introduced a new pricing strategy after a through analyze of competitors and helped increase the revenue.

Pricing Pricing Models Pricing Strategy Pricing Structures Pricing And Packaging Pricing And Billing Engine APIs

CF

Customer Team Assistant

Co-op Foods

Mar 2010 - Feb 2012 (1 year 11 months)

Greeted and Assisted customers with utmost kindness and empathy, ensuring customer happiness.

Customer Facing Customer Service Customer Support Customer Empathy Customer Focused Customer Feedback Customer Experience Customer Engagement Customer Satisfaction Customer Facing Support

Tech stack

Learn about the tools and technologies that Kavinda likes to use.

Salesforce

MongoDB

Google Analytics

Microsoft Teams

Zendesk

Jira

HubSpot

Google Workspace

Trello

Skype

Zoom

Skype for Business

LinkedIn Sales Navigator

Canva

Microsoft Power BI

Availability

Looking for a job

Location

Sri Lanka

Authorized to work in

Salary expectations

1k-3k USD

Social media

Job categories

Sales Marketing Administrator Business Development Office Assistant Virtual Assistant Sales Assistant

Skills

Communication B2B B2B2C B2B SaaS B2B Sales Project Management Client Relationship Management Sales And Client Relationship Management Negotiation Deal Negotiation Pricing Negotiation Contract Negotiation Commercial Negotiation Negotiation And Influence Commercial Agreement Negotiation Sales B2C Sales Telesales Collaboration Team Collaboration Remote Collaboration Organizational Skills Market Research Leadership Team Leadership Sales Leadership People Leadership Thought Leadership Collaboration Leadership Analytical Skills Analytical Thinking Lead Generation Lead Generation Management Business Development Business Development Strategy Business Development Management Business Development Operations Customer Service Customer Support Customer Empathy Customer Feedback Customer Training Customer Experience Customer Satisfaction Zendesk HubSpot Jira Marketing B2C Marketing Insurance Health Insurance Insurance Industry Administration Customer Engagement Customer Facing Support Hospitality Customer Facing Customer Focused Customer Retention Pricing Pricing Models Pricing Strategy Pricing Structures Pricing And Packaging Pricing And Billing Engine APIs

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