Ammu KrishaAK
Open to opportunities

Ammu Krisha

@ammukrisha

Dedicated customer service professional with strong communication skills.

Sri Lanka

What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise while fostering a positive team environment and contributing to client satisfaction.

I consider myself a winner because I believe that persistence is key to success. I approach every task with determination, ensuring that I see it through to completion. My experience in customer service has taught me the importance of effective communication and relationship building, especially when it comes to satisfying clients and resolving their issues.

During my time as a Team Lead at Falckon Health, I honed my skills in managing complex customer inquiries and ensuring timely resolutions. I successfully onboarded numerous clients by applying strategic communication methods, which allowed me to handle up to 100 interactions daily. My commitment to providing an exceptional customer experience has always been my driving force.

I am passionate about helping others find their ideal career paths and ensuring that every customer interaction is positive and memorable. I continuously seek opportunities for personal and professional growth, and I am eager to bring my skills to a new team where I can contribute to achieving organizational goals.

Experience

Work history, roles, and key accomplishments

FL

Team Lead - Operations

Falckon Health (Pvt) Ltd

Mar 2019 - Present (6 years 3 months)

Led operations, focusing on strong customer service by handling client, patient, and carrier calls, ensuring prompt follow-up. Managed complex payer denials, monitored claims, and reconciled payments, ensuring timely posting and discrepancy resolution.

SL

Personal Secretary

Sonic Steel (Pvt) Ltd

Feb 2018 - Present (7 years 4 months)

Served as the primary point of contact, managing correspondence, phone calls, and executive diaries. Organized meetings, booked travel, and maintained database and filing systems, ensuring administrative efficiency.

Education

Degrees, certifications, and relevant coursework

Alders Gate logoAG

Alders Gate

Bachlors of Bussiness Administration , Entrepreneurship

2015 - 2017

Grade: 2.9

Graduated with Merit Pass, And specialized with entrepreneurship and Marketing

Tech stack

Software and tools used professionally

Interested in hiring Ammu?

You can contact Ammu and 90k+ other talented remote workers on Himalayas.

Message Ammu

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Ammu Krisha - Front Office Executive - NIPS Lanka (Pvt) Ltd | Himalayas