Ammu Krisha
@ammukrisha
Dedicated customer service professional with strong communication skills.
What I'm looking for
I consider myself a winner because I believe that persistence is key to success. I approach every task with determination, ensuring that I see it through to completion. My experience in customer service has taught me the importance of effective communication and relationship building, especially when it comes to satisfying clients and resolving their issues.
During my time as a Team Lead at Falckon Health, I honed my skills in managing complex customer inquiries and ensuring timely resolutions. I successfully onboarded numerous clients by applying strategic communication methods, which allowed me to handle up to 100 interactions daily. My commitment to providing an exceptional customer experience has always been my driving force.
I am passionate about helping others find their ideal career paths and ensuring that every customer interaction is positive and memorable. I continuously seek opportunities for personal and professional growth, and I am eager to bring my skills to a new team where I can contribute to achieving organizational goals.
Experience
Work history, roles, and key accomplishments
Front Office Executive
NIPS Lanka (Pvt) Ltd
Dec 2019 - Present (5 years 6 months)
Managed all incoming calls, directing them to appropriate departments, and maintained organized records of candidates and important documents. Handled candidate registration, managed payments, and ensured a welcoming reception area.
Team Lead - Operations
Falckon Health (Pvt) Ltd
Mar 2019 - Present (6 years 3 months)
Led operations, focusing on strong customer service by handling client, patient, and carrier calls, ensuring prompt follow-up. Managed complex payer denials, monitored claims, and reconciled payments, ensuring timely posting and discrepancy resolution.
Personal Secretary
Sonic Steel (Pvt) Ltd
Feb 2018 - Present (7 years 4 months)
Served as the primary point of contact, managing correspondence, phone calls, and executive diaries. Organized meetings, booked travel, and maintained database and filing systems, ensuring administrative efficiency.
Education
Degrees, certifications, and relevant coursework
Alders Gate
Bachlors of Bussiness Administration , Entrepreneurship
2015 - 2017
Grade: 2.9
Graduated with Merit Pass, And specialized with entrepreneurship and Marketing
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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