At Ceylinco Life Insurance PLC, I managed group assurance inquiries and resolved policy, payment, and transaction issues for corporate clients. I explained financial processes and benefits, followed company policies and data security standards, and supported KPI targets through accurate CRM logging and timely follow-ups.
Previously, at Arpico Insurance PLC, I led a team of eight Welcome Team executives handling customer onboarding, servicing, claims, and payment processing. I helped reduce claims processing time by 15% through workflow improvement and team coaching, and supported quality assurance and service-level compliance.
