Ushani Muthumudali

Identified and capitalized on cross-selling and up-selling opportunities within the Microsoft Dynamics 365 ecosystem, utilizing low-code/no-code integration solutions. Cultivated and nurtured strong relationships with existing clients to ensure long-term satisfaction and business growth.

Built client relationships among banking and financial institutions by cross-selling and upselling products and services such as networking, cabling, AWS, firewall, servers, and UPS. Bid for tenders in the BFSI sector and developed strong relationships with partners and vendors.

Built relationships among SMB clients by cross-selling and upselling products such as Microsoft, Kaspersky, and Firewall. Developed and maintained strong relationships with partners and vendors to support marketing initiatives.

Listed properties across all sectors on internal sites and managed the property website along with booking sites like booking.com and Airbnb. Liaised and coordinated with clients for all property-related requirements and handled inquiries from advertising properties on real estate websites.

Listed properties for apartment sales, apartment rentals, and house rentals on the internal site. Handled customer inquiries and managed documentation work for new development condominiums.

Authorized blocking of cards with collection block codes for deceased customers and certified copies on inspection of original documents for investigations. Represented the bank for lending products related to recovery, fraud, and branch matters in various legal and enforcement agencies.

Monitored ATMs and ensured adherence to service levels, handling and resolving complaints for walk-in customers. Managed overall client services related to deepening relationships and managed alternate channel and credit card campaigns.

Handled walk-in customers for balance inquiries, complaint resolution, product features, and promotions. Promoted personal lending and liability products to walk-in clients and cross-sold value-added products.

Prepared proposal documents and promoted Start the Adventure (STA) student fares. Worked with customers to secure new business and deepen existing business relationships.

Prepared proposal documents and other bidding documents. Coordinated internal and external corporate communication activities and event management.

Attended Bishop's College in Colombo from 1999 to 2012. The curriculum focused on a broad range of subjects, providing a strong foundation for future studies. This period contributed to the development of essential academic and personal skills.

Undertook studies at The Chartered Institute of Marketing from 2014 to 2016. This program provided specialized knowledge in marketing principles and practices. The curriculum covered various aspects of marketing, preparing for a career in the field.

Completed a program at the Institute of Bankers of Sri Lanka between 2014 and 2016. This education focused on banking and financial principles. The studies provided a comprehensive understanding of the banking sector.