tanoj dadhich
@tanojdadhich
Client servicing and operations professional building B2B pipeline through onboarding, research, and high-stakes stakeholder communication.
What I'm looking for
I’m a client servicing and operations executive with 2+ years of corporate experience across B2B client communications, account coordination, and outbound partner operations. I focus on requirement gathering, strategic onboarding, and end-to-end lifecycle relationship management—so clients move from first conversation to durable adoption.
I’m strong in data-driven lead qualification and enterprise account mapping, turning outbound research into high-value proposals and service agreements. In my current role, I run discovery meetings, manage action items in CRMs, monitor client health metrics, and resolve operational bottlenecks with cross-functional teams and senior stakeholders.
Alongside client operations, I’ve delivered onboarding and training for complex ERP workflows and acted as a first line of support to improve product stickiness and customer satisfaction. I also bring community-building and audience engagement experience from scaling a 60,000+ member digital community and coordinating 150+ events—skills I use to support clear communication, negotiation, and partner outreach.
Experience
Work history, roles, and key accomplishments
Client Servicing & Operations Executive
WebCobblers Business Solutions Pvt. Ltd.
Jul 2024 - Present (2 years)
Own and manage end-to-end B2B client communications, including requirement gathering and strategic onboarding. Conduct outbound research and account mapping, coordinate delivery and campaign execution, and resolve operational bottlenecks using CRM tracking.
Software Onboarding Specialist / Trainer
Education ERP / School Management Software Company
May 2024 - Jun 2024 (1 month)
Directed onboarding and product adoption workflows for ERP platforms and delivered tactical training to executive stakeholders. Resolved user queries as first-line support and improved product stickiness and customer satisfaction.
Independent Performer & Community
Pan-India
Jan 2017 - Jan 2024 (7 years)
Curated content and built an organic digital community to 60,000+ followers through viral campaigns and high-engagement communication. Hosted and performed at 150+ high-profile events and collaborated with institutions and brands on audience-outreach and partnerships.
Education
Degrees, certifications, and relevant coursework
Devi Ahilya Vishwavidyalaya (DAVV)
Master of Commerce (M.Com.)
Completed a Master of Commerce (M.Com.) at Devi Ahilya Vishwavidyalaya (DAVV).
Devi Ahilya Vishwavidyalaya (DAVV)
Bachelor of Commerce (B.Com.)
Completed a Bachelor of Commerce (B.Com.) at Devi Ahilya Vishwavidyalaya (DAVV).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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