Nikita Bhuyan
@nikitabhuyan
I resolve international client issues across phone, email, chat, and CRM.
IndiaWhat I'm looking for
I support international clients across AI automation, ecommerce, DFY marketing, legal services, and research, resolving onboarding, product, and service questions through email, chat, voice, and SMS.
At Asia Research Partners, I maintained CRM accuracy, tested client emails to reduce follow-up confusion, and introduced structured follow-up cadences to improve satisfaction and turnaround time. At Headfield Solutions, I supported US law firm clients from initial inquiry through paralegal service delivery, including e-filing, legal drafting, and documentation requests.
My Clinical Psychology training has strengthened how I listen, de-escalate, maintain confidentiality, and stay composed under pressure. I keep clear case notes, diagnose needs before responding, and help clients feel informed throughout the process.
Experience
Work history, roles, and key accomplishments
Customer Support & Client Relations Specialist
Remote Independent
Served as primary point of contact for international clients, resolving product, service, and onboarding questions across email, chat, and voice. Managed multi-channel client communication and maintained clean CRM documentation for every interaction.
Education
Degrees, certifications, and relevant coursework
Amity University
Master's Degree, Clinical Psychology
Pursued a Master's Degree in Clinical Psychology at Amity University, Noida.
University of Delhi
Bachelor's Degree, Psychology
Completed a Bachelor's Degree in Psychology at Delhi University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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