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Anjali Karwa

@anjalikarwa

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Results-driven professional transitioning to a Customer Success role.

India

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What I'm looking for

I am looking for a role that fosters customer satisfaction and offers growth opportunities in a collaborative environment.

I am a results-driven professional with over 1.7 years of experience in client relationship management and sales, currently transitioning to a Customer Success role. My expertise lies in building strong client relationships, driving customer satisfaction, and achieving revenue targets. I have a proven track record of leveraging CRM tools to enhance retention and growth, making me a valuable asset to any organization.

In my current role as a Client Relationship Manager at Homelane, I have successfully guided clients through onboarding processes, contributing to significant order values and fostering long-term loyalty. My ability to collaborate with cross-functional teams has allowed me to advocate for customer needs effectively, ensuring a seamless experience. I am passionate about creating tailored onboarding programs that reduce time-to-value and enhance customer satisfaction.

With a strong foundation in negotiation, data-driven decision-making, and stakeholder engagement, I am eager to bring my skills to a Customer Success position where I can continue to drive customer satisfaction and retention while contributing to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Homelane

May 2024 - Present (1 year 2 months)

Built and maintained strong relationships with key stakeholders, conducting 10+ client meetings weekly to ensure seamless communication and satisfaction. Guided clients through onboarding, acting as a trusted advisor to address needs and pain points, contributing to 1.10 crore order value for two consecutive months.

Client Relationship Management Negotiation Cross Functional Collaboration CRM Software Stakeholder Engagement Customer Onboarding Sales Cycle Management Data Driven Decision Making

Customer Service Associate

Settl

Nov 2023 - May 2024 (6 months)

Acted as a trusted advisor, providing tailored accommodation solutions and achieving 3+ bookings daily. Recognized as a top performer for driving customer satisfaction, loyalty, and revenue growth.

Customer Satisfaction Revenue Upselling User Experience

Operations Intern

Cuemath

Jul 2022 - Sep 2022 (2 months)

Assisted in resolving employee and client inquiries, ensuring timely and empathetic resolution of issues to enhance satisfaction and trust. Tracked and analyzed employee feedback trends using spreadsheets, providing actionable insights to leadership to improve workplace policies and client-facing processes.

Employee Inquiry Resolution Client Inquiries Spreadsheet Management Client Facing

Education

Degrees, certifications, and relevant coursework

International Institute of Business Studies

Post Graduate Diploma, Marketing & Human Resource

Grade: 89%

Completed a Post Graduate Diploma in Management with a focus on Marketing and Human Resources. Achieved an 89% grade, demonstrating strong academic performance in business administration.

Regional College of Management

Bachelor of Business Administration, Business Administration

Grade: 70%

Obtained a Bachelor of Business Administration with a general focus. Achieved a 70% grade, gaining foundational knowledge in business principles and practices.