Kajal Sharma
@kajalsharma3
Client Relationship Manager and customer success leader driving seamless client experiences.
What I'm looking for
I’m a dedicated Client Relationship and Customer Success professional with 5 years of overall experience, including 4 years in leadership-focused work. I streamline communication between clients and internal teams to support smooth customer experiences, from acquisition to resolution.
In my recent Customer Success role, I’ve managed the client acquisition lifecycle—outreach, product demos, follow-ups, and closure support—while acting as the primary client-facing point of contact. I coordinate end-to-end communication via emails, chats, and calls, and keep CRM updates accurate while scheduling client meetings.
Earlier, I led recruitment and HR operations, coordinating the end-to-end recruitment lifecycle including job posting, sourcing, screening, interview scheduling, and offer negotiation. I also supported HR generalist responsibilities like employee onboarding, induction, maintaining records, attendance and leave tracking, payroll input preparation, performance appraisal support, and exit formalities.
I bring a strong ability to coordinate meetings, resolve client queries proactively, and improve retention through better alignment across teams. I’ve also mentored a team of 4 recruiters and collaborated with management to identify new business opportunities.
Experience
Work history, roles, and key accomplishments
Customer Success Executive
TECK ERP
Mar 2025 - Present (1 year 4 months)
Managed the client acquisition lifecycle including outreach, product demos, follow-ups, and closure support. Acted as the primary client-facing point of contact, coordinating end-to-end communication and ERP demonstrations while managing purchase orders, client documentation, and CRM updates for handover to implementation teams.
HR and Operations Executive
Softops Technologies
May 2023 - Nov 2024 (1 year 6 months)
Managed end-to-end recruitment and HR generalist operations, including job posting, sourcing, screening, interview scheduling, onboarding, employee documentation, offer formalities, and employee verification. Handled attendance management, leave tracking, payroll input preparation, engagement activities, exit formalities, and supported policy/job description drafting along with vendor coordination
Talent Acquisition Executive
Software Galaxy Systems Consulting
Feb 2022 - Apr 2023 (1 year 2 months)
Managed end-to-end recruitment for lateral and leadership roles in non-tech verticals, partnering with hiring managers and leadership teams to support timely hiring. Handled bulk/volume/lateral/leadership hiring, maintained candidate databases, coordinated interview and selection procedures (screening, assessments, offer negotiations), and organized campus drives.
HR Assistant
Techwave IT Solutions
Jul 2020 - Apr 2021 (9 months)
Supported recruitment operations including job postings, resume screening, interview scheduling, and candidate coordination. Prepared offer letters and supported onboarding and exit processes, maintained HRIS-based employee records, generated HR reports and documentation, and assisted employee engagement activities.
Recruitment Specialist
Talent Leads HR Solutions
Feb 2019 - Apr 2020 (1 year 2 months)
Developed and executed strategic recruitment plans and sourced candidates using job boards, social media platforms, professional networks, and employee referrals. Conducted initial screening and preliminary interviews, assessed candidate fit against job requirements, coordinated interviews, and maintained candidate communication throughout the recruitment lifecycle.
Client Relationship Manager
Wikilabs India Pvt Ltd
Client Relationship Manager role at Wikilabs India Pvt Ltd.
Education
Degrees, certifications, and relevant coursework
Lakshmi Narain College of Technology
Master of Business Administration, Business Administration
2026 -
Pursuing an MBA and serving as the primary point of contact for clients while managing day-to-day communication and account management responsibilities.
Sant Hirdaram Girls College
Bachelor of Commerce, Commerce
2017 - 2019
Completed a B.Com program with coordination focused on recruitment and staffing requirements, including mentoring recruiters and tracking hiring progress against timelines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
enhancv.comJob categories
Skills
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