Open to opportunities

Mimi Sarkar

@mimisarkar

I support customers and operations through clear communication, CRM coordination, scheduling, and accurate digital record management.

India

Message

What I'm looking for

I'm seeking a remote customer support, operations coordination, administration, or back-office support role where I can manage client communication, scheduling, documentation, CRM records, and day-to-day service operations.

I've supported customers and day-to-day operations in startup and small-business environments since 2022, handling calls, messages, and online communication with professional service quality.

I maintain client records, digital documentation, operational reports, appointment schedules, follow-ups, and service coordination activities to keep workflows running smoothly.

On a financial services campaign, I explained product features, benefits, and onboarding processes while assisting clients with queries, applications, and documentation requirements.

I'm comfortable collaborating remotely with internal teams, resolving customer concerns, and using Google Workspace, Microsoft Office, CRM systems, and digital record-management tools.

Experience

Work history, roles, and key accomplishments

Current

Operations and Client Support Associate

Current

Startup & Small Business Environment

Jan 2022 - Present (4 years 8 months)

Provided customer support through calls, messages, and online communication channels. Maintained organized client records, digital documentation, and operational reports.

Customer Support Data Entry Documentation Record keeping Email Support Appointment Scheduling Calendar Management CRM Administrative Coordination Operations Coordination Google Workspace Microsoft Office Problem Solving Team Coordination Remote Collaboration

Customer Support & Sales Coordination

Financial Services Campaign

Jan 2022 - Dec 2023 (1 year 11 months)

Handled customer communication regarding financial product services and support. Explained service features, benefits, and onboarding processes to clients.

Financial Services Sales Coordination Record keeping Documentation Customer Satisfaction