Katy Bodman

Launched and deployed video surveys onto client platforms, ensuring proper configuration and delivery. Scripted and tailored survey questions to align with research goals and customer objectives. Raised and tracked purchase orders for project delivery, maintaining alignment with budgetary guidelines.

Acted as the primary point of contact for clients and recruitment agencies, ensuring exceptional client satisfaction and long-term partnerships. Managed client compliance with framework standards, adhering to GDPR, data protection, and AML policies. Delivered exceptional customer service, resolving complex issues and streamlining processes to increase efficiency and satisfaction.

Provided comprehensive administrative support to social workers, managing schedules and organising their diaries. Took minutes and documented key discussions during meetings to ensure accurate record-keeping. Assisted with various administrative tasks, ensuring adherence to GDPR, data protection, and confidentiality regulations.

Coordinated regional meetings for healthcare professionals, including consultants and nurses. Managed all back-office administration for meetings, including logistics, scheduling, and communication. Maintained and updated a patient database in accordance with GDPR.

Organised and coordinated regional meetings for consultants, nurses, and charities. Handled all back-office administration to ensure smooth operations. Maintained a patient database, ensuring GDPR compliance.

Scheduled and managed appointments for weekend insourcing lists. Conducted patient pre-assessments and distributed preparation packs. Worked with healthcare teams to fill appointment gaps.

Administered equity release files in line with legal standards. Communicated with solicitors and ensured documentation accuracy. Managed administrative tasks, ensuring GDPR compliance.

Conducted KYC checks and ensured compliance with AML, GDPR, and FCA regulations. Optimised onboarding processes, reducing time by 25%. Resolved compliance issues collaboratively with partners.

Addressed customer inquiries and provided information. Resolved customer complaints efficiently and professionally. Maintained accurate records of interactions.

Provided travel advice and booked holidays for clients. Managed customer inquiries and resolved travel-related issues. Achieved sales targets and promoted travel packages.

Underwent training in retail management and sales. Assisted with inventory control and visual merchandising. Supported store manager in daily tasks.

Supervised weekend staff and managed daily store operations. Ensured customer satisfaction and resolved issues. Handled cash management and opening/closing procedures.

Assisted customers with product selection and provided excellent service. Processed sales transactions and managed inventory. Maintained a tidy and organised sales floor.

Completed A-Levels in Media Studies, History, and ICT. Developed foundational knowledge in these subjects.