Open to opportunities

Kathryn Stanford

@kathrynstanford

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Experienced Partnerships Account Manager with a focus on relationship growth.

United Kingdom

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What I'm looking for

I seek a role that fosters collaboration, encourages continuous improvement, and offers opportunities for professional growth.

I am a dedicated Partnerships Account Manager with a proven track record in managing international portfolios and driving revenue growth through strategic relationship management. Currently, I work at Frontiers Media Ltd, where I serve as the primary contact for partner institutions, ensuring high retention and satisfaction through effective onboarding and continuous support.

My previous roles at Cardiff University and Julian Hodge Bank have equipped me with strong skills in quality assurance, process improvement, and customer service excellence. I thrive in collaborative environments, leveraging my ability to analyze data insights and identify trends to enhance service delivery and optimize partner experiences.

Experience

Work history, roles, and key accomplishments

Current

Partnerships Account Manager

Current

Frontiers Media Ltd

Jan 2023 - Present (2 years 6 months)

Managed an international portfolio of partner institutions, serving as the primary contact and collaborating with the Sales team to secure new partnerships. Led onboarding processes, including webinars and training, while ensuring high retention, satisfaction, and timely contract renewals.

Partnership Management Relationship Management Sales Onboarding Contract Negotiation Salesforce Data Analysis Project Management Financial Reporting

Quality & Experience Lead

Cardiff University, School of Medicine

Jul 2022 - Present (3 years)

Led the Quality Team’s operations, overseeing performance, planning, and service delivery in line with SLA priorities. Managed relationships with academic staff, coordinated regulatory reporting, and identified areas for continuous development.

Quality Assurance Team Leadership Performance Management Stakeholder Management Regulatory Compliance Process Improvement Project Management Service Delivery

Quality & Experience Officer

Cardiff University, School of Medicine

Jun 2021 - Present (4 years 1 month)

Developed and managed processes for monitoring and analysing student experience, ensuring timely setup, review, and reporting. Collaborated with Academics and Student Engagement to boost participation and provided guidance to colleagues on evaluation processes.

Process Management Data Analysis Student Engagement Reporting Collaboration Service Delivery Quality Assurance Communication

Underwriter (CeMap Qualified)

Julian Hodge Bank

Sep 2019 - Present (5 years 10 months)

Assessed mortgage application forms, analysed supporting documentation, and calculated affordability to make informed decisions in principle. Reviewed property valuations and provided rationale-driven decisions.

Underwriting Financial Analysis Risk Assessment Relationship Management Due Diligence Communication

Customer Account Monitor

Principality Building Society

Jan 2019 - Present (6 years 6 months)

Monitored the customer journey for service and quality outcomes, ensuring compliance with FCA and PRA regulations. Identified areas for process improvement, reduced failure demand, and proposed more efficient workflows.

Customer Journey Mapping Quality Assurance Regulatory Compliance Process Improvement Workflow Optimization Reporting Data Analysis Financial Services

New Business Associate

Principality Building Society

Jan 2017 - Present (8 years 6 months)

Managed a high volume of customer calls, providing updates and resolving queries on mortgage applications. Registered brokers, managed their portals, processed completions, and handled solicitor letters.

Customer Service Broker Management Relationship Management Communication Data Entry Problem Solving Financial Services

Assistant Sales Manager

Arcadia

Jan 2014 - Present (11 years 6 months)

Managed sales operations and staff, ensuring targets were met and customer satisfaction was maintained. Oversaw inventory and visual merchandising.

Sales Management Team Leadership Customer Service Inventory Management Visual Merchandising Retail Operations Performance Monitoring

Front of House

The Village Hotel

Jan 2012 - Present (13 years 6 months)

Provided front-of-house services, including guest check-in/out, handling reservations, and addressing customer inquiries. Ensured a positive guest experience and efficient operations.

Customer Service Reserving Problem Solving Communication Hospitality Data Entry

Sales Supervisor

Tommy Hilfiger

Jan 2011 - Present (14 years 6 months)

Supervised sales associates, managed daily store operations, and ensured a high level of customer service. Assisted with training new staff and maintaining store standards.

Customer Service Retail Operations Merchandising Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

The London Institute of Banking & Finance

CeMap (Certificate in Mortgage Advice & Practice), Mortgage Advice & Practice

Completed the Certificate in Mortgage Advice & Practice (CeMap) program. Gained expertise in mortgage regulations, products, and advice, preparing for a career in financial services.

University of South Wales

Foundation Diploma, Art & Design

Grade: Level 3 & 4

Undertook a Foundation Diploma in Art & Design, developing a strong portfolio and foundational skills in various artistic disciplines. Explored creative processes and design principles.

Whitchurch High

GCSEs & A Levels, General Studies

Grade: 9 GCSEs (Grades A* – C), 2 A Levels (Art & Media)

Achieved 9 GCSEs with grades A* – C, demonstrating a strong academic foundation across various subjects. Completed 2 A Levels in Art & Media, focusing on creative and analytical skills.