Melina Kotsialos
@melinakotsialos
Client Onboarding Analyst delivering seamless, customer-centric onboarding and operations.
United KingdomWhat I'm looking for
I am a Client Onboarding Analyst with six years' experience at Visa, focused on delivering seamless onboarding experiences for major institutional and fintech clients across Europe. I manage end-to-end operational onboarding, client communications, case ownership and cross-functional coordination with teams such as AML, Credit Settlement Risk, Contract Management and Revenue Operations.
I have overseen billing and revenue forecasting for European clients, run bi-weekly operational committee meetings, produced monthly onboarding business reviews for senior management, and handled high-volume client casework using CRM platforms. My role has involved direct stakeholder engagement with clients including large banks and fintechs and driving process documentation and improvements.
Alongside my professional experience I completed a four-year degree apprenticeship in Professional Management with Roehampton University, and have rotated through communications, technical account management, digital partnerships and sales excellence roles at Visa. I bring a customer-centric mindset, strong stakeholder collaboration skills, and proficiency in Excel, Outlook, Word, PowerPoint and Workday.
Experience
Work history, roles, and key accomplishments
VIManage end-to-end operational onboarding for European clients (including Swiss National Bank, J.P. Morgan SE, Revolut Switzerland), resolving client queries, coordinating AML/credit/licensing checks, and improving onboarding consistency across 95–100 client cases on average.
Sales Associate
Aspinal of London
Dec 2018 - Sep 2019 (9 months)
Provided luxury in-store customer service at Harrods and Selfridges, delivering personalised shopping experiences and maintaining high communication and professionalism for high-profile clients.
Retail Stylist
AllSaints
Jun 2018 - Nov 2018 (5 months)
Supported store operations at Brent Cross and Oxford Circus during peak periods, drove sales through proactive customer engagement, product knowledge, and stock replenishment.
Sales Assistant
Petit Bateau
Feb 2018 - Sep 2018 (7 months)
Advised parents on merchandise, maintained presentation standards, supported stock replenishment and contributed to increasing store revenue at Marylebone branch.
Waitress
Piccola
Jun 2017 - Sep 2017 (3 months)
Greeted and served customers, advised on menu choices, and maintained dining area cleanliness while building customer rapport during summer season.
Education
Degrees, certifications, and relevant coursework
URUniversity of Roehampton
Bachelor of Science (Hons), Professional Management
Activities and societies: Worked across Visa teams including Corporate Communications, Technical Account Management, Digital Partnerships, and Sales Excellence as part of the apprenticeship.
Completed a BSc (Hons) in Professional Management through a four-year degree apprenticeship with Visa, combining academic study with workplace placements.
St. Dominic's Catholic Sixth Form College
A-Levels, Sixth Form A-Levels
Grade: B (English Literature and Language); grades not provided for Law and Theatre Studies
Attended sixth form and achieved three A-Levels in English Literature and Language, Law, and Theatre Studies.
Sacred Heart Language College
GCSEs, Secondary Education
Activities and societies: Achieved modern Greek qualifications at GCSE and AS Level.
Completed 12 GCSEs including English (9) and Maths (4).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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