Angeline Devaney

Managed patient contact to confirm order details and dates via various media types, including inbound, outbound, and digital channels. Handled queries regarding patient order processing, ensuring accurate recording of patient notes and activities on the CRM system in compliance with data protection regulations. Acted as a primary point of contact for queries from hospitals, consultants, nurses, an

Conducted ID checks and 5-year background checks, including references, for new hires. Maintained and updated all staff personnel files and performed data input into the HR database. Produced and distributed staff contracts, and monitored all staff SIA's.

Managed incoming calls, actioned emails, and provided face-to-face reception services. Handled all incoming and outgoing post, booked repairs, and addressed complex cases such as antisocial behavior.

Served as a CTC Sponsor on NSVS Ministry of Defence and utilized the NSVS portal and VSI for vetting services. Processed internal and external applications through the ID Gateway for Heathrow Airport, ensuring timely communication with applicants for reference completion within SLA schedules. Collated 5-year credible history checks, including liaising with applicants for details from the Home Offi

Managed checking and coding of invoices, data entry onto relevant systems, and maintained various spreadsheets. Handled internal and external queries, reviewed and reconciled statements, and processed payments via cheques and bank transfers. Reconciled freight reports and performed weekly and end-of-month reconciliation statements.

Prepared, controlled, and checked all documents from operators for gear overhaul, exchange, or rework. Performed data entry into Excel spreadsheets for all aircraft and liaised with customers on back-to-birth traceability issues. Handled internal and external telephone calls and emails regarding gear swaps.

Managed cash handling at the till and performed weekly cash balances. Weighed parcels, issued stamps, and processed utility bill payments. Assisted with sales and marketing of products.

Obtained a Bachelor's degree in Sociology. This program provided a comprehensive understanding of societal structures, human behavior, and cultural dynamics.