Imran Hussain

Managed a team of 20 telephony agents handling high to low-risk account closure cases, ensuring full compliance with FCA regulations and financial crime standards. Led the development and execution of robust exit strategies, integrating financial crime risk assessments to mitigate exposure during account closures.

Led resolution of complex exit cases and provided advanced support to advisors. Authored process guides and developed training materials to enhance team knowledge and efficiency.

Managed over 50 outbound calls daily to gather customer compliance information and documentation. Conducted detailed FCA-compliant verification of customer documents related to visa status, tax residency, and source of funds.

Delivered an 8-bedroom HMO project on time, within budget, and to local council standards. Led full lifecycle development of a 6-bedroom HMO property, managing budgets, contractors, and compliance.

Developed private sector nursing recruitment business, sourcing and screening candidates. Negotiated contracts and ensured compliance with healthcare framework regulations.

Registered hundreds of healthcare professionals, managing compliance and right-to-work checks. Conducted client and candidate liaison to support NHS trust /local council placements.

Managed full-cycle (360) recruitment for healthcare professionals, driving significant business growth and client relationships. Successfully placed 22 nurses in long-term contracts in the space of 6-7 months.

Supported recruitment processes and compliance documentation, contributing to increased team productivity. Collaborated closely with the team manager, helping secure an additional 50 workers deployed within 12 months.

Completed a diploma in Enterprise in Business, focusing on entrepreneurial skills and business fundamentals.

Achieved 9 GCSEs at St. Augustine Canterbury RC High School, covering a broad range of subjects.