Imran Hussain
@imranhussain
Experienced KYC and Financial Crime specialist with proven leadership skills.
What I'm looking for
I am an experienced KYC and Financial Crime specialist with a strong track record in managing teams within compliance-driven environments. My expertise lies in improving agent performance, streamlining processes, and ensuring adherence to FCA regulations. I have successfully led teams of telephony agents, overseeing high-risk account closure cases while implementing robust exit strategies to mitigate financial crime risks.
Throughout my career, I have demonstrated my ability to drive continuous improvement in staff quality control scores through comprehensive training programs and one-on-one coaching. My role as a Team Manager at Santander UK has allowed me to develop detailed case trackers and monitoring tools, enhancing transparency and accountability in our operations. I take pride in my ability to communicate effectively and resolve complex customer queries, ensuring compliance and customer satisfaction at every step.
As I seek new opportunities as a Team Leader or KYC Analyst, I am eager to leverage my skills in training, case management, and financial crime investigation to drive team success and contribute to an organization that values compliance and operational integrity.
Experience
Work history, roles, and key accomplishments
Team Manager – KYC/ Exit Remediation
Santander UK
Aug 2023 - Present (1 year 11 months)
Managed a team of 20 telephony agents handling high to low-risk account closure cases, ensuring full compliance with FCA regulations and financial crime standards. Led the development and execution of robust exit strategies, integrating financial crime risk assessments to mitigate exposure during account closures.
Subject Matter Expert (SME) / Trainer
Santander UK
Aug 2022 - Jul 2023 (11 months)
Led resolution of complex exit cases and provided advanced support to advisors. Authored process guides and developed training materials to enhance team knowledge and efficiency.
Financial Crime Telephony Agent
Santander UK
Jan 2022 - Aug 2022 (7 months)
Managed over 50 outbound calls daily to gather customer compliance information and documentation. Conducted detailed FCA-compliant verification of customer documents related to visa status, tax residency, and source of funds.
Project Manager – Property Development
Hunter Capital Group
May 2019 - Jan 2022 (2 years 8 months)
Delivered an 8-bedroom HMO project on time, within budget, and to local council standards. Led full lifecycle development of a 6-bedroom HMO property, managing budgets, contractors, and compliance.
Recruitment Consultant
KPI Care Recruiting
Jan 2019 - May 2019 (4 months)
Developed private sector nursing recruitment business, sourcing and screening candidates. Negotiated contracts and ensured compliance with healthcare framework regulations.
Experienced Registration Officer
Sanctuary Personnel
Sep 2015 - Oct 2018 (3 years 1 month)
Registered hundreds of healthcare professionals, managing compliance and right-to-work checks. Conducted client and candidate liaison to support NHS trust /local council placements.
Recruitment Consultant
Sanctuary Personnel
Jul 2013 - Jun 2015 (1 year 11 months)
Managed full-cycle (360) recruitment for healthcare professionals, driving significant business growth and client relationships. Successfully placed 22 nurses in long-term contracts in the space of 6-7 months.
Recruitment Assistant
Sanctuary Personnel
Jul 2012 - Jun 2013 (11 months)
Supported recruitment processes and compliance documentation, contributing to increased team productivity. Collaborated closely with the team manager, helping secure an additional 50 workers deployed within 12 months.
Education
Degrees, certifications, and relevant coursework
Peter Jones Enterprise
Diploma, Enterprise in Business
Completed a diploma in Enterprise in Business, focusing on entrepreneurial skills and business fundamentals.
St. Augustine Canterbury RC High School
GCSEs, General Studies
Achieved 9 GCSEs at St. Augustine Canterbury RC High School, covering a broad range of subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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