IH
Open to opportunities

Imran Hussain

@imranhussain

Experienced KYC and Financial Crime specialist with proven leadership skills.

United Kingdom
Message

What I'm looking for

I am looking for a role that fosters team collaboration, values compliance, and offers opportunities for professional growth.

I am an experienced KYC and Financial Crime specialist with a strong track record in managing teams within compliance-driven environments. My expertise lies in improving agent performance, streamlining processes, and ensuring adherence to FCA regulations. I have successfully led teams of telephony agents, overseeing high-risk account closure cases while implementing robust exit strategies to mitigate financial crime risks.

Throughout my career, I have demonstrated my ability to drive continuous improvement in staff quality control scores through comprehensive training programs and one-on-one coaching. My role as a Team Manager at Santander UK has allowed me to develop detailed case trackers and monitoring tools, enhancing transparency and accountability in our operations. I take pride in my ability to communicate effectively and resolve complex customer queries, ensuring compliance and customer satisfaction at every step.

As I seek new opportunities as a Team Leader or KYC Analyst, I am eager to leverage my skills in training, case management, and financial crime investigation to drive team success and contribute to an organization that values compliance and operational integrity.

Experience

Work history, roles, and key accomplishments

SU
Current

Team Manager – KYC/ Exit Remediation

Santander UK

Aug 2023 - Present (1 year 11 months)

Managed a team of 20 telephony agents handling high to low-risk account closure cases, ensuring full compliance with FCA regulations and financial crime standards. Led the development and execution of robust exit strategies, integrating financial crime risk assessments to mitigate exposure during account closures.

SU

Subject Matter Expert (SME) / Trainer

Santander UK

Aug 2022 - Jul 2023 (11 months)

Led resolution of complex exit cases and provided advanced support to advisors. Authored process guides and developed training materials to enhance team knowledge and efficiency.

SU

Financial Crime Telephony Agent

Santander UK

Jan 2022 - Aug 2022 (7 months)

Managed over 50 outbound calls daily to gather customer compliance information and documentation. Conducted detailed FCA-compliant verification of customer documents related to visa status, tax residency, and source of funds.

Education

Degrees, certifications, and relevant coursework

PE

Peter Jones Enterprise

Diploma, Enterprise in Business

Completed a diploma in Enterprise in Business, focusing on entrepreneurial skills and business fundamentals.

SS

St. Augustine Canterbury RC High School

GCSEs, General Studies

Achieved 9 GCSEs at St. Augustine Canterbury RC High School, covering a broad range of subjects.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Imran Hussain - Team Manager – KYC/ Exit Remediation - Santander UK | Himalayas