Shani User

Managed, developed, and trained a team of 8 retail specialists across various jewellery concessions. Oversaw daily operations, sales performance analysis, and ensured compliance with host retailer policies and brand standards.

Managed day-to-day operations, including scheduling, resource allocation, and team coordination. Built and maintained strong relationships with clients, stakeholders, and contractors.

Created and implemented account plans aligned with overall sales objectives. Managed stakeholder relationships with major retailers such as Dunelm, Marks & Spencer, Sainsbury’s, and Ocado.

Coordinated marketing campaigns, events, and brand activations across multiple channels. Managed stakeholder relationships, including external partners, agencies, and influencers.

Supported students in course selection by providing personalised guidance on academic pathways. Collaborated with line managers to develop comprehensive learning & development resource packs.

Created personalised care plans for service users and managed a team of 10 staff, including rotas and equipment. Liaised with various departments to ensure smooth communication and collaboration.

Served as the main contact and liaison with key retailers including Dunelm, Wayfair, Robert Dyas, and Lakelands. Updated weekly sell-in and sell-out data with major retailers.

Supported supply chain operations from manufacturing to retail distribution. Assisted the project manager in large-scale initiatives, including warehouse relocation.

Conducted comprehensive initial client consultations to assess life insurance needs and financial circumstances. Presented and explained life insurance product options, terms, and benefits to prospective clients.

Acted as the primary contact for third-party partners, ensuring smooth collaboration. Contributed to process improvement initiatives within Volkswagen Group.

Studied marketing communications at Westminster Business School, focusing on key principles and strategies. Achieved a 2:1 classification in the program.

Completed A Levels in Business, Art, and Law at Walton High. Gained foundational knowledge in these subjects.

Obtained an NVQ in Team Leading through Nital Training. Developed skills in leadership and team management.

Completed a course in Project Management through Open Learn. Gained knowledge in project coordination and management principles.