katrina medina

Generates sales leads, handles after-sales calls, cold calling and emailing, and manages e-commerce platforms such as Ebay, Etsy, and Shopify.

Generates sales leads, handles sales process with involved departments, and assists clients with their Toyota vehicle purchase.

Assists dashers with their online food deliveries, provides customer service, and assists dashers with their apps.

Provides business correspondence for the repair of customers' defective laptops and desktops, updates information on Citadel Software, and provides customer service.

Performed appointment setting, cold calling, gauged motivation of potential sellers, endorsed hot leads to clients, trained on Podio CRM, created buyer's lists, valued comps, performed skip tracing, managed social media, ran email campaigns, and handled property management.

Answered incoming calls to schedule appointments for customers' appliance repair, provided excellent customer experience, made outgoing calls to schedule appointments for part installation, managed social media for Facebook, Yelp, Next Door, and Google Business, responded to emails, scheduled appointments through Yelp Business, and input invoices and processed payments.

Provided excellent customer service to passengers, ensuring comfort and safety. Welcomed passengers on board, organized and directed them to their seats, attended pre-flight briefings, carried out pre-flight duties, checked seat belts and secured galleys, made announcements, served meals and refreshments, gave first aid, and ensured passengers disembarked safely.

Assisted customers to understand their bill and provided recommendations on how to lower their monthly bill.

Troubleshot issues for IPTV connection, helped customers lower their monthly bill, resolved internet connectivity problems, resolved voicemail issues, and educated members on services for TV, CVOIP, and internet.

Resolved customers' issues regarding their monthly bill, rate plan, and features, helped customers lower their monthly bill, and troubleshot network problems such as SMS issues, dropped calls, and call connectivity.

Supported operations to meet budgeted objectives by regulating staffing requirements, maintained workflow, analyzed data and made staffing decisions, performed heavy data entry for payroll accuracy, analyzed data to determine root causes, and acted as communications focal point.

Utilized and monitored daily sales of purified water, ensured quality of product and service, furnished and maintained financial statements, and handled purchases for daily business needs.

Assisted customers to get back their DSL connection, assisted with email problems, and troubleshot no route, authentication issues, no sync, and slow internet connections.

Activities and societies: Learned Slack & Zoom for team communication and coordination; Project Management Tools: Trello, Asana, ClickUp; CRM Software: HubSpot, Salesforce, Monday.com

Trained in Trello & Asana to manage projects and track tasks. Used Canva to create social media content and marketing materials.