Katie Corwell

Managed high volumes of calls and appointments, achieving top conversion rates. Utilized multiple EHR and electronic scheduling programs to efficiently coordinate patient care and optimize resource utilization. Handled all rescheduling, cancellations, inquiries, and complaints while providing excellent customer service.

Identified, investigated, and escalated customer concerns and managed internal ticket submissions to ensure prompt resolution and maintain customer satisfaction. Collaborated cross-functionally to devise and implement strategies enhancing operational efficiency and effectiveness. Monitored and analyzed performance KPIs, provided exemplary B2B customer service, and leveraged CRM tools for client co

Oversaw the Hepatitis C program, presenting new cases at conferences and peer-reviewing with healthcare professionals to formulate treatment plans. Collected and prepared laboratory specimens, conducted basic lab tests, and accurately documented results. Assisted providers with in-office procedures, examinations, charting, and scribing while maintaining electronic medical records and adhering to H

Performed vital signs checks and administered injections, vaccinations, and medications as directed by physicians. Managed patient records, ensuring accurate and timely documentation in electronic health records (EHR) systems. Processed medical billing and coding according to ICD-10 and CPT guidelines, and managed patient and insurance payments.

Completed a comprehensive program focused on medical assisting, gaining practical skills and theoretical knowledge essential for healthcare support roles.

Pursued a curriculum in general studies, building a foundational knowledge across various academic disciplines.

Studied Health, Society, and Policy, exploring the intersection of health, social structures, and public policy.