Cecilia Hernandez

Greeted patients and visitors, managing patient check-in/check-out procedures. Answered incoming calls and responded to patient inquiries with professionalism.

Supported contact center team, internal departments, and physician offices. Provided exceptional customer service answering incoming calls for multi-specialty phone lines.

Provided exceptional customer service to assigned accounts. Coordinated scheduling of picture days with schools, photography leaders, and sales partners.

Provided exceptional customer service answering calls to provide customer support for portrait services. Responded to inquiries regarding order status, processes, and package clarification.

Greeted patients and visitors, managing patient check-in and check-out procedures to ensure efficient workflow. Answered incoming calls and responded to patient inquiries with professionalism and empathy.

Completed a comprehensive Medical Assistant Program, gaining administrative and clinical skills. Obtained certification in Medical Assisting, including BLS, CPR, and AED. Successfully completed a three-month externship in a Pediatric Clinic.

Activities and societies: Medical Academy Program Participant, Organized on Campus Blood Drive Events

Earned a High School Diploma while participating in the Medical Academy Program. Completed courses in First Aid, Emergency First Response, Anatomy & Physiology, Medical Terminology, and Clinical Chemistry. Organized on-campus blood drive events.

Completed a 9-week EHR Course, gaining practical training in patient and insurance data management. Developed proficiency in scheduling appointments, charting, and utilizing clinical tools with EHR software.