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SJ@shaterricajones
Dedicated healthcare coordinator with strong customer service skills.
United StatesI am a dedicated and reliable administrative professional with over 9 years of experience in healthcare coordination, customer service, and front office operations. My expertise lies in managing high-volume calls, appointment scheduling, and providing exceptional patient support. I am CPR certified and proficient in Microsoft Office, which allows me to handle various administrative tasks efficiently.
Currently, I serve as a Business Office Coordinator at Digestive Health Center, where I manage patient check-ins and check-outs, reschedule appointments, and support billing processes. My previous role as a Certified Medical Assistant at Singing River Health System honed my skills in patient care and coordination with insurance departments. I pride myself on being a punctual team player with a strong work ethic and excellent communication skills.
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Work history, roles, and key accomplishments
Digestive Health Center, PA
Sep 2022 - Present (3 years 2 months)
Managed patient check-ins and check-outs for multiple providers and handled high-volume inbound calls with professionalism. Supported billing and administrative processes as needed, ensuring smooth office operations.
ALAnswered high volume inbound customer service calls, maintaining a 91% customer satisfaction rate. Resolved billing inquiries and account issues efficiently, adhering to call scripts and company compliance guidelines.
Singing River Health System
Jun 2017 - Present (8 years 5 months)
Assisted nurse practitioners and physicians with patient procedures and recorded vital signs, updating patient records in EMR systems. Provided direct patient care and support during exams, coordinating with insurance and scheduling departments.
Degrees, certifications, and relevant coursework
Certified Medical Assistant, Medical Assisting
Completed a comprehensive program to become a Certified Medical Assistant. Gained essential skills in patient care, clinical procedures, and administrative tasks relevant to medical office operations.
MCSome College Coursework, General Studies
Undertook various college courses to broaden academic knowledge. Focused on foundational subjects to support future career development.
High School Diploma, General Studies
Obtained a high school diploma, completing all required coursework. Developed foundational academic skills and prepared for further education or entry into the workforce.
Software and tools used professionally
United StatesYou can contact ShaTerrica and 90k+ other talented remote workers on Himalayas.
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