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Ilia DeLuca

@iliadeluca

Healthcare administrative professional at UnitedHealth Group / Optum who processed referrals and maintained accurate patient records.

United States

Message

At UnitedHealth Group / Optum, I managed clinical and specialty referrals, verifying patient eligibility, authorization status, and supporting documentation. I also updated patient and medical records in electronic health system databases.

I used EPIC EMR, MyChart-related workflows, and CXone to support referral appointments and administrative communications. I reviewed records for missing or inconsistent information and documented cases while following HIPAA and PHI security requirements.

At Arise Agency, I scheduled patients and audited digital patient files for completeness and accuracy. Earlier, as Co-Manager at Ann Taylor / Premium Brands, I used Workday for hiring and onboarding workflows and oversaw I-9 documentation.

Experience

Work history, roles, and key accomplishments

Patient Service Representative

UnitedHealth Group / Optum (via Russell Tobin)

Jun 2024 - Aug 2025 (1 year 2 months)

Managed incoming clinical and specialty referrals, verifying patient eligibility and authorization status. Processed and updated patient records in electronic health systems while maintaining HIPAA compliance.

Epic EMR MyChart NICE CXOne EHR Systems Data Entry Data Validation Record Maintenance Discrepancy resolution HIPAA PHI Security Referral Management Insurance Verification Pre Authorization Support Documentation Review Training

Patient Scheduler / Call Center Representative

Arise Agency

Jan 2022 - Aug 2023 (1 year 7 months)

Collected, verified, and updated digital patient files and medical documentation in electronic databases. Scheduled patients and supported patient access workflows while maintaining data accuracy and HIPAA compliance.

Data Entry Record Maintenance Patient Scheduling Patient Access Documentation Auditing Quality Assurance HIPAA Data Security Remote Workflows

Co-Manager

Ann Taylor / Premium Brands

Oct 2016 - May 2021 (4 years 7 months)

Managed recruitment, hiring, and onboarding administrative workflows using Workday. Oversaw I-9 compliance and employment verification, and coordinated daily operational functions including staff scheduling and inventory management.