Monica Lewis

Coordinated complex oncology appointments, treatments, and follow-ups with high-volume scheduling. Verified insurance and managed seamless communication between patients, providers, and multidisciplinary teams using Epic and Cerner.

Scheduled radiology appointments across 10 MedStar locations based on availability. Processed provider orders via fax/email, coordinated with patients through outbound calls, and used PowerChart for scheduling.

Assisted members with individual insurance issues, processed monthly premium payments, and explained benefits and claims. Managed customer support tasks to ensure accurate, timely resolution of member needs.

Scheduled patient appointments using Athena software based on provider availability. Processed patient payments during visits and handled fax/email correspondence, including prescription request forwarding.

Performed administrative duties in a healthcare setting, including scheduling appointments and answering/screening calls. Processed and forwarded prescription requests to pharmacies.

Managed high-volume inbound calls by identifying caller needs, researching issues, and providing accurate solutions. Supported new employee training while maintaining efficient, timely customer responses.

Educated the public on the organization’s products through active engagement and listening. Processed credit card transactions, updated information on the company website, and supported customers’ concerns.

Prepared source data for computer entry by compiling and sorting information, ensuring completeness and accuracy. Processed documents by identifying deficiencies, resolving discrepancies, and returning incomplete items to nursing staff.

Scheduled oncology/hematology appointments and reviewed or updated patient charts as requested. Scanned documents and processed patient records to support efficient care delivery.

Earned a High School Diploma from Lake Clifton High School in June 2005.