Marchelle Williams

Coordinate front office operations, provider calendars, patient scheduling, referrals, and administrative workflows while ensuring a seamless patient experience. Support practice leadership with operational projects, reporting, Epic training, workflow improvements, patient outreach, and community engagement events.

Resolved complex customer issues across phone, email, and chat while documenting interactions and maintaining service standards. Partnered with leadership and cross-functional teams to troubleshoot escalated issues and improve customer outcomes.

Managed provider scheduling, insurance verification, patient registration, and confidential documentation. Coordinated office operations and maintained accurate records to support efficient clinic workflow.

Supported daily clinic operations through scheduling, registration, insurance verification, and provider coordination. Maintained accurate electronic health records and ensured HIPAA compliance.

Registered patients, verified insurance eligibility, and maintained accurate documentation. Resolved registration issues while coordinating with clinical departments to improve patient throughput.

Provided technical and administrative support for healthcare staff across multiple systems. Documented incidents, resolved access issues, and escalated complex cases.

Maintained confidential claims documentation and ensured data accuracy. Prepared reports, tracked claim status, and coordinated documentation across departments.

Currently pursuing a Bachelor's degree in Healthcare Administration.