Cinthia Montes

I’m a Certified Medical Assistant with 16+ years of experience in healthcare operations, patient access, and high-volume contact center environments. I’m known for managing 70+ daily inbound calls while keeping documentation precise and HIPAA-compliant.

In my Prescription Refill Specialist role at Providence St. Joseph Health, I schedule appointments, verify insurance eligibility, and update patient records in Epic. I triage and route urgent concerns to the right departments to support timely, patient-centered service.

Since 2019, I’ve also processed 50+ prior authorization requests daily across Medicare, Medicaid, and commercial plans. I reduced authorization turnaround time by 50% (14+ days to under 7 days) and improved approval rates to the high 90% range.

I bring strong communication and workflow coordination skills, collaborating with clinical and administrative teams using Microsoft Teams and Epic. My goal is to streamline patient access workflows and reduce delays in care without compromising quality or compliance.