BGBelinda Garrison
@belindagarrison
Dedicated healthcare professional specializing in patient advocacy and operations.
United StatesWhat I'm looking for
I am a dedicated healthcare professional with over 15 years of multi-faceted experience in patient-facing and provider support roles, combining clinical skills with strong operational and customer-service expertise. I consistently ensure HIPAA compliance, first-call resolution, and high-quality outcomes, demonstrated by a 98% call quality metric and measurable improvements like a 15% reduction in patient wait times and a 12% increase in claim approval rates.
I have supported high-volume provider and call-center environments—managing scheduling, claims, authorizations, and wellness clinics—while supervising large teams and establishing new business locations. I pride myself on clear communication, advanced organizational abilities, and resolving complex inquiries with empathy and efficiency to improve patient satisfaction and provider workflows.
Experience
Work history, roles, and key accomplishments
HHAssist 100+ providers daily with claims, authorizations, benefits, and eligibility, resolving complex issues with empathy and achieving 98% call quality and regulatory compliance.
Paramedical Examiner
Various Insurance Companies
Jan 2007 - Present (18 years 11 months)
Conduct medical physicals, blood draws, urine tests, and mobile EKGs, processing 500+ exams annually and running corporate wellness clinics while ensuring HIPAA-compliant documentation.
Medical Office Administrator
Urology Group of Paducah
Jan 2007 - Dec 2014 (7 years 11 months)
Managed operations across 4 clinics, supported physicians and staff, improved authorization and eligibility communications to increase claim approval rates by 12% and implemented staff training programs.
Call Center Supervisor
Rotech Healthcare
Jan 2002 - Dec 2007 (5 years 11 months)
Supervised call center operations for 500+ locations and led 100+ employees, launching new business locations and delivering marketing, training, and PR initiatives that drove a 20% increase in service adoption.
Education
Degrees, certifications, and relevant coursework
Paducah Community College / West Kentucky Technical and Community College
Associate Degree in Nursing, Nursing
1995 - 2001
Completed an Associate Degree in Nursing with a minor in Healthcare Business Administration, preparing for clinical and administrative roles in healthcare.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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