FBFatisha Blanding
@fatishablanding
Customer service oriented professional with healthcare scheduling experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in the healthcare industry, specializing in scheduling and patient services. My background includes working in call centers and providing timely, accurate data to ensure reimbursement for patient services. I am committed to maintaining patient privacy and confidentiality while following policies and procedures to deliver consistent quality.
Throughout my career, I have developed strong organizational skills, allowing me to prioritize tasks effectively and meet deadlines without direct supervision. My resourcefulness and flexibility enable me to acquire new skills quickly, supporting company objectives. I am proficient in various healthcare technologies, including MedNet, HSRM, Connect Care App, and Epic EHR, as well as Microsoft Office applications.
Experience
Work history, roles, and key accomplishments
Appointment Scheduler
Tria Federal
Sep 2023 - Present (1 year 9 months)
Managed inbound and outbound calls to schedule appointments for veterans in a call center environment. Updated patient demographics while strictly adhering to HIPAA regulations and utilized MedNet and HSRM systems.
Scheduling Specialist
Ensemble Health Partners
Sep 2020 - Present (4 years 9 months)
Scheduled patient appointments across the organization and transcribed orders using Connect Care and Epic to access accurate medical records. Provided patient instructions, pre-registered patients, validated demographic and insurance information, and delivered excellent customer service.
Customer Service Representative
Maximus Inc.
Oct 2018 - Present (6 years 8 months)
Answered inbound calls to enroll customers into health insurance plans and explained benefits to customers. Assisted with claim denials or acceptances, updated profiles, and maintained confidentiality of sensitive information.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science, Medical Billing and Coding
Completed an Associate of Science degree focusing on medical billing and coding practices. Gained expertise in healthcare industry standards, including payment posting, insurance verification, and claim processing.
Ultimate Medical Academy
Diploma, Medical Billing and Coding
Obtained a Diploma in Medical Billing and Coding, covering essential aspects of medical terminology, coding systems (ICD-10, HCPCS, CPT), and government/third-party payers.
Personal Touch
Certificate of Completion, Personal Care Assistant
Completed a Certificate of Completion as a Personal Care Assistant. Developed skills in providing personal care and assistance.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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