Katia Ramos
@katiaramos
I resolve customer issues across phone, email, chat, and complex service systems.
Puerto RicoWhat I'm looking for
I've supported customers remotely at Alorica, Teleperformance, and Conduent, resolving insurance benefit, billing, claims, payment, account, and product-service questions across high-volume phone, email, and chat channels.
I keep customer records accurate, troubleshoot website account issues, coordinate with departments on complex cases, and stay calm when resolving sensitive or uncommon concerns. I'm bilingual in English and Spanish and comfortable working independently while adapting quickly to new systems, policies, and procedures.
Experience
Work history, roles, and key accomplishments
Customer Benefits Associate
Alorica
Jun 2018 - Apr 2021 (2 years 10 months)
Handled inbound and outbound calls from customers in a high-paced environment, answering questions about insurance and benefits, fixing billing, claims, or missing payment issues, and keeping records up to date in company systems.
Education
Degrees, certifications, and relevant coursework
Ladislao Martinez Otero High School
High School Diploma, General Studies
2015 - 2018
Completed high school education at Ladislao Martinez Otero in Puerto Rico from 2015 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
Puerto RicoAuthorized to work in
Job categories
Interested in hiring Katia?
You can contact Katia and 90k+ other talented remote workers on Himalayas.
Message KatiaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
