Yelyan Acevedo

I am a bilingual (English/Spanish) customer service professional with five years of experience delivering high-volume inbound support, resolving complaints, and maintaining accurate customer records. I consistently meet or exceed service targets through empathy, clear communication, and strong problem-solving.

My background includes de-escalating difficult situations while preserving professionalism and building trust, plus proficiency with CRMs, data systems, and productivity tools. I bring reliability, adaptability, and a collaborative mindset to team environments.

I also have hands-on leadership experience as an assistant coach, where I taught technique, enforced safety, and motivated athletes to improve performance—skills I translate into mentoring colleagues and supporting continuous performance improvement.