Looking for a job

Isaac Colon

@isaaccolon

Customer service representative in healthcare at Optum and Elevance Health, resolving member inquiries and documenting sensitive records.

Puerto Rico

Message

What I'm looking for

I'm prepared to offer high-quality customer support and service solutions in medical, corporate, and professional settings.

At Optum, I delivered remote customer support and healthcare-related assistance, resolving member inquiries and documenting interactions accurately.

I also worked as a Customer Service Representative at Elevance Health, assisting customers through remote channels and providing timely solutions.

Across both roles, I handled sensitive health and customer information in accordance with privacy and confidentiality standards.

I hold an MBA and a B.S. in Biology from the University of Puerto Rico - Mayagüez Campus, and bring Spanish-English bilingual communication and knowledge of medical and scientific terminology to customer service work.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Optum

Delivered high-quality remote customer support and healthcare-related assistance, ensuring prompt and effective resolution of member inquiries. Maintained strict adherence to privacy and confidentiality standards while managing sensitive health and client records.

Customer Service Healthcare Confidentiality Privacy Compliance Digital Platforms Documentation

Customer Service Representative

Elevance Health

Assisted customers through remote communication channels, providing timely and effective solutions while maintaining a high level of professionalism. Accurately documented customer interactions and managed confidential information following privacy standards.

Customer Service remote communication Documentation Confidentiality Privacy Compliance Active Listening Empathy Computer Systems