Michael Fernandez Ortiz

I'm a bilingual English/Spanish customer service professional with more than five years of experience supporting healthcare customers, resolving cases, and maintaining accurate documentation.

At CVS Health, I review and verify patient information, support case processing, and communicate with providers, insurance companies, and internal departments. I investigate account and documentation discrepancies while maintaining HIPAA-compliant records in a remote environment.

Previously at Capitol Bridge, I helped customers navigate healthcare-related inquiries and benefit information in a high-volume call center. I documented interactions, escalated complex cases, and consistently met performance metrics.

My experience at Commsense strengthened my phone and electronic customer support, multitasking, conflict resolution, and service-quality skills. I bring professional communication, attention to detail, and a commitment to excellent customer experiences.