KRKathleen Rivenbark
@kathleenrivenbark
Experienced market researcher with a strong background in customer service.
United StatesWhat I'm looking for
I am a dedicated market research interviewer with a proven track record of delivering surveys effectively across a wide US base. My experience at California Marketing Group has honed my skills in political and market research, where I successfully improved revenue through the completion of survey quotas. I thrive in flexible work environments and am adept at managing my schedule to meet the demands of the role.
My extensive call center experience has equipped me with strong customer service skills, having worked with reputable companies such as Verizon Wireless and various non-profit organizations. I consistently exceeded fundraising goals and improved customer satisfaction through effective communication and problem-solving. My technical writing background further complements my ability to convey complex information clearly and persuasively.
With a B.A. in English, I possess a strong command of language and a keen eye for detail, which I apply in all my professional endeavors. I am passionate about using my skills to contribute to a dynamic team that values innovation and customer engagement.
Experience
Work history, roles, and key accomplishments
Market Research Interviewer
California Marketing Group
Aug 2021 - Present (4 years)
Successfully delivers political and market research surveys to a wide US base via phone auto dialer. Improved revenue through completion of survey quota.
Customer Service Representative
Alorica
Oct 2020 - Present (4 years 10 months)
Successfully answered phone calls from throughout the US requiring troubleshooting system and device issues, applying Verizon policy, taking orders, issuing credits and more. Improved revenue and customer service.
Sales Associate
SD&A Teleservices Call Center
Apr 2015 - Present (10 years 4 months)
Successfully fundraised and marketed tickets for non-profit performing arts organizations. Improved revenue and customer service.
Sales Warmer
US Protection Corp Call Center
Oct 2014 - Present (10 years 10 months)
Successfully screened and warmed calls for auto warranty sales. Improved revenue and customer service.
Sales Warmer
Secure One Inc., Secure Alliance, Reliant Repair Call Center
May 2013 - Present (12 years 3 months)
Successfully screened and warmed customers for auto warranty and home security sales. Improved revenue and customer service.
Technical Writer/Copywriter
Parallel Universe LLC
Sep 2011 - Present (13 years 11 months)
Improved SEO ratings, click and conversion rates for Adknowledge. Refreshed creative content with SEO-compliant copy for top 89 consumer categories.
Fundraiser
Telefund Call Center
Mar 2011 - Present (14 years 5 months)
Consistently met or exceeded fundraising goals for progressive organizations. Improved revenue and customer service.
Technical Writer
Therox
Dec 2006 - Present (18 years 8 months)
Prepared 25-volume FDA document to introduce cardiac reperfusion device to US market. Served as documentation specialist for medical research, clinical trials and engineering documentation.
Communication Manager
BellSouth
Aug 2004 - Present (21 years)
Produced success memos outlining the benefits of new software releases. Managed, contributed to and layed out newsletter for Operations and Systems Development.
Customer Service Rep/Sales Assistant
Canon Call Center
Jul 2003 - Present (22 years 1 month)
Expedited orders and shipping, managed complex inventory/order tracking database, and managed dealer incentive program and special promotions. Improved customer service and revenue.
Legal Assistant
Stokes & Murphy
May 1996 - Present (29 years 3 months)
Managed, wrote and designed client newsletter on labor and employment law. Wrote, researched and designed area labor profiles and educational and promotional materials.
Executive Assistant
Coca-Cola
Feb 1990 - Present (35 years 6 months)
Administered ISO 9000 documentation manual used Coca-Cola labs worldwide. Increased efficiency and improved customer service.
Education
Degrees, certifications, and relevant coursework
GUGeorgia State University
Bachelor of Arts, English
Grade: 3.95
Graduated with summa cum laude honors, demonstrating exceptional academic performance. Achieved a GPA of 3.95, reflecting a strong understanding and mastery of the English curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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