Scarlett Kendall
@scarlettkendall
Detail-oriented telephone interviewer specializing in market research surveys and accurate, confidential data collection.
United StatesWhat I'm looking for
I’m a detail-oriented, highly efficient telephone interviewer with over 5 years of experience conducting market research and gathering valuable information from clients. I focus on establishing rapport with participants, ensuring data accuracy, and maintaining strict confidentiality.
In my roles at Promark Research and Dynata/Shiftsmart, I conducted telephone surveys and outbound calls, followed scripts and procedures verbatim, and recorded accurate and complete information in databases. I used effective questioning techniques to ensure accuracy of responses and maximize response rate while maintaining company standards and protocols.
I adapt quickly to various projects and industries and prioritize delivering high-quality results in a timely manner. I’m also an active member of the Market Research Society (MRS) and the American Association for Public Opinion Research (AAPOR), and I hold Typing Certificates including 72 WPM.
Experience
Work history, roles, and key accomplishments
Telephone Interviewer
Promark Research
May 2020 - Aug 2023 (3 years 3 months)
Conducted telephone surveys following scripts and procedures, recording accurate information in the database. Provided customer service to clients while meeting and exceeding performance standards.
Telephone Interviewer
Dynata / Shiftsmart
Dec 2016 - Oct 2019 (2 years 10 months)
Conducted outbound calls to solicit information for political surveys, using computer software to record and track responses. Used effective questioning techniques to ensure accuracy and maximize response rate while reading scripts verbatim.
Education
Degrees, certifications, and relevant coursework
The Art Institute of Pittsburgh
Graphic Design
2006 - 2010
Studied graphic design at The Art Institute of Pittsburgh from August 2006 to May 2010.
Walton-Verona
High School Diploma, High School
1997 - 2001
Earned a High School Diploma from Walton-Verona from August 1997 to May 2001.
Availability
Location
United StatesAuthorized to work in
Job categories
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