Nelson Kim

Handled high volume of inbound and outbound calls from small business owners inquiring about commercial insurance. Qualified business owner needs and transferred them to matching insurance partners or carriers while meeting productivity and quality standards.

Responsible for generating leads and providing appropriate solutions for customers to boost customer acquisition levels. Analyzed market potential and tracked sales to work towards profitability goals.

Conducted and analyzed surveys to gather information for businesses and organizations.

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales. Handled customer inquiries, answered questions, and resolved problems in a timely manner.

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales. Handled customer inquiries, answered questions, and resolved problems in a timely manner.

Handled customer inquiries, answered questions, and resolved problems in a timely manner. Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales. Demonstrated skills in process development, organization, time management, troubleshooting, negotiation, and multi-tasking.

Conducted and analyzed surveys to gather information for businesses and organizations.

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales. Handled customer inquiries, answered questions, and resolved problems in a timely manner.

Completed high school education at Miami Northwestern High School in 2001.