Tia C
@tiac
Diligent professional with 10 years of customer service experience.
What I'm looking for
I am a recent graduate with a Bachelor of Educational Studies in Elementary Education from Western Governor's University, complemented by nearly a decade of diverse work experience. My journey has been marked by significant roles in customer service, where I honed my skills in communication, team leadership, and training. My tenure at Boutique Rugs allowed me to develop strong relationships with customers, ensuring their needs were met while maintaining a high standard of service.
Throughout my career, I have been recognized for my analytical and critical thinking abilities, which I apply to every project I undertake. I have a proven track record of improving processes and enhancing customer satisfaction. My experience as an Independent Contractor and Search Engine Evaluator has further equipped me with the skills to analyze data and optimize strategies effectively. I am eager to leverage my background and skills to contribute positively to your organization.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Boutique Rugs
Jul 2020 - Present (4 years 11 months)
As a Customer Support Agent, I greeted customers, maintained product knowledge, complied with policies, and documented calls. I investigated issues, provided return instructions, and updated customers on order statuses while mentoring new employees.
Independent Contractor
Appen
Sep 2019 - Jul 2020 (10 months)
As an Independent Contractor, I identified search trends, optimized shopping experiences, and participated in online marketing strategies. I analyzed data and performed testing of web-based software to improve user experience.
Search Engine Evaluator
ISoftstone
Aug 2018 - Jan 2020 (1 year 5 months)
In my role as a Search Engine Evaluator, I identified search trends and improved search activities through analysis and optimization tests. I contributed to online marketing strategies and ensured compliance with SEO standards.
Canvas Manager
Bottle Free Water
Mar 2014 - Apr 2018 (4 years 1 month)
As a Canvas Manager, I coached a team, drove sales, and improved performance through collaboration. I managed budgets, enforced safety practices, and developed employee growth opportunities while overseeing recruitment and training.
Appointment Setter
Bottle Free Water
Dec 2013 - Feb 2014 (2 months)
In the role of Appointment Setter, I followed sales scripts, scheduled appointments, and built rapport with clients. I achieved appointment-setting goals and maintained strong customer relationships while managing communication effectively.
Surveyor
Bottle Free Water
Dec 2013 - Jan 2014 (1 month)
As a Surveyor, I conducted market surveys to gather customer information. I built rapport with clients and recorded data accurately to support lead generation efforts.
Canvasser
Bottle Free Water
Aug 2013 - Dec 2013 (4 months)
In my role as a Canvasser, I administered water quality surveys and generated business leads through door-to-door outreach. I developed grassroots strategies and collected data to support future marketing efforts.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Educational Studies, Elementary Education
2020 - 2024
Pursuing a Bachelor of Educational Studies in Elementary Education, focusing on foundational teaching methodologies and educational practices to effectively engage and educate young learners.
Fayetteville State University
Bachelor of Science, Accounting
2015 - 2017
Studied Accounting, gaining insights into financial principles, accounting practices, and business management strategies.
Spring Creek High
High School Diploma, General Studies
2010 - 2014
Completed high school education with a focus on general studies, preparing for further education and career opportunities.
Availability
Location
Authorized to work in
Job categories
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