Aziz Milo
@azizmilo
Results-driven professional with a strong background in customer service.
What I'm looking for
I am a results-driven professional with over five years of experience in customer service and telephone interviewing. My background includes extensive work with CATI systems and platforms like Skype and Microsoft Teams, where I have developed a proven track record of driving growth and building strategic relationships. My enthusiasm and dedication are valuable assets that I bring to any team.
In my recent role as a Telephone Interviewer at LuceResearch, I conducted survey-based interviews with respondents nationwide, gathering crucial data on various topics. This position honed my clear communication skills and attention to detail, ensuring data consistency and quality. Previously, I worked at Headwaysolutions, where I utilized my persuasive skills to complete surveys effectively, and at KWCallCenter, where I assisted customers with online transactions, enhancing their overall experience.
My educational background in Communication and Arts from the University of Florida has equipped me with a deep understanding of media literacy, public relations, and communication theory. I am eager to leverage my skills and experience in a dynamic organization where I can contribute to its success and growth.
Experience
Work history, roles, and key accomplishments
Telephone Interviewer
LuceResearch
Jan 2024 - Aug 2024 (7 months)
Conducted survey-based interviews with respondents across the nation to gather data on various topics, often related to public opinion, social issues, or market research. Required clear communication skills, attention to detail, and an ability to follow scripts closely to ensure data consistency.
Telephone Interviewer
Headwaysolutions
Oct 2020 - Nov 2023 (3 years 1 month)
Made calls on a CATI System, dialing random numbers and following scripts to persuade respondents to complete surveys. Demonstrated strong rebuttal skills to achieve survey completion.
Customer Service Rep
KWCallCenter
Jul 2018 - Sep 2020 (2 years 2 months)
Provided step-by-step guidance to customers navigating online return processes, ensuring successful transactions and enhancing customer satisfaction. Assisted customers with online transactions, demonstrating a clear and patient communication style that improved their overall experience.
Education
Degrees, certifications, and relevant coursework
University of Florida
Bachelor of Arts, Communication & Arts
2016 - 2018
Activities and societies: Media Literacy, Visual Arts, Performing Arts, Communication Theory, Cultural Studies, Public Relations and Marketing, Film and Media Production
Studied the fundamentals of communication and arts, including media literacy, visual arts, and performing arts. Explored communication theory, cultural studies, public relations, marketing, and film and media production.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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