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Aziz Milo

@azizmilo

Results-driven professional with a strong background in customer service.

United States
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What I'm looking for

I am looking for a role in a dynamic organization that values growth and offers opportunities for professional development.

I am a results-driven professional with over five years of experience in customer service and telephone interviewing. My background includes extensive work with CATI systems and platforms like Skype and Microsoft Teams, where I have developed a proven track record of driving growth and building strategic relationships. My enthusiasm and dedication are valuable assets that I bring to any team.

In my recent role as a Telephone Interviewer at LuceResearch, I conducted survey-based interviews with respondents nationwide, gathering crucial data on various topics. This position honed my clear communication skills and attention to detail, ensuring data consistency and quality. Previously, I worked at Headwaysolutions, where I utilized my persuasive skills to complete surveys effectively, and at KWCallCenter, where I assisted customers with online transactions, enhancing their overall experience.

My educational background in Communication and Arts from the University of Florida has equipped me with a deep understanding of media literacy, public relations, and communication theory. I am eager to leverage my skills and experience in a dynamic organization where I can contribute to its success and growth.

Experience

Work history, roles, and key accomplishments

LU

Telephone Interviewer

LuceResearch

Jan 2024 - Aug 2024 (7 months)

Conducted survey-based interviews with respondents across the nation to gather data on various topics, often related to public opinion, social issues, or market research. Required clear communication skills, attention to detail, and an ability to follow scripts closely to ensure data consistency.

HE

Telephone Interviewer

Headwaysolutions

Oct 2020 - Nov 2023 (3 years 1 month)

Made calls on a CATI System, dialing random numbers and following scripts to persuade respondents to complete surveys. Demonstrated strong rebuttal skills to achieve survey completion.

KW

Customer Service Rep

KWCallCenter

Jul 2018 - Sep 2020 (2 years 2 months)

Provided step-by-step guidance to customers navigating online return processes, ensuring successful transactions and enhancing customer satisfaction. Assisted customers with online transactions, demonstrating a clear and patient communication style that improved their overall experience.

Education

Degrees, certifications, and relevant coursework

University of Florida logoUF

University of Florida

Bachelor of Arts, Communication & Arts

2016 - 2018

Activities and societies: Media Literacy, Visual Arts, Performing Arts, Communication Theory, Cultural Studies, Public Relations and Marketing, Film and Media Production

Studied the fundamentals of communication and arts, including media literacy, visual arts, and performing arts. Explored communication theory, cultural studies, public relations, marketing, and film and media production.

Tech stack

Software and tools used professionally

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Aziz Milo - Telephone Interviewer - LuceResearch | Himalayas