Open to opportunities

Katherine Street

@katherinestreet

Message

Experienced call center manager with strong leadership and sales skills.

United States

Message

What I'm looking for

I am looking for a role that values leadership and offers opportunities for growth.

I am a dedicated Call Center Manager with over seven years of experience in managing teams and enhancing client relations. My journey in the call center industry has equipped me with the skills to excel in project management, telemarketing, and training new agents. I have successfully led teams at UTB Management and DV Injury Law, where I focused on document collection and outbound sales, ensuring that our clients received the best service possible.

Throughout my career, I have developed a strong proficiency in CRM software and have honed my communication and organizational skills. My experience as a Mortgage Loan Assistant at Rapid Mortgage Funding allowed me to connect with potential clients and maintain relationships throughout the mortgage process. I am passionate about fostering a positive work environment and driving team success through effective leadership.

Experience

Work history, roles, and key accomplishments

Call Center Manager

UTB Management/Ayar Accounting/ Ayar Law

Jan 2019 - Jan 2023 (4 years)

Managed call center operations, focusing on document collection, telemarketing, and client relations. Successfully trained new agents and oversaw various projects, ensuring smooth workflow and client satisfaction.

Telemarketing Client Relations Project Management CRM Software Training

Call Center Manager

DV Injury Law

Jan 2016 - Jan 2023 (7 years)

Oversaw call center activities, including document collections, project management, and telemarketing. Led a team, conducted outbound calls for sales, and trained new agents to enhance dialing efficiency.

Telemarketing Project Management Outbound Sales Team Leadership Training

Mortgage Loan Assistant

Rapid Mortgage Funding

Jan 2017 - Sep 2020 (3 years 8 months)

Engaged with potential new clients through cold calling and maintained client relationships throughout the mortgage loan process. Responsible for collecting all necessary documents to finalize mortgage loans.

Cold Calling Client Relationship Management Loan Processing Sales

Education

Degrees, certifications, and relevant coursework

Baker College of Allen Park

Some College, Human Services

2012 - 2014

Undertook studies in Human Services, gaining foundational knowledge relevant to supporting individuals and communities. Developed skills applicable to various human-centric roles.