Kurnie AndreKA
Open to opportunities

Kurnie Andre

@kurnieandre

Results-driven professional with expertise in customer service and financial counseling.

United States
Message

What I'm looking for

I am looking for a dynamic role that values client relationships and offers opportunities for growth.

I am a results-driven professional with extensive experience in customer service, financial counseling, and team leadership. My career has been dedicated to leveraging my expertise in client relationship management, data analysis, and strategic planning to drive organizational success. I am committed to providing innovative solutions and exceptional performance, ensuring that clients receive the highest level of service.

Currently, I work as a Credit Counselor at InCharge Debt Solutions, where I conduct comprehensive financial assessments and develop personalized debt management plans for clients. My role involves empowering clients through financial education and guiding them through the debt repayment process. Previously, I led customer service teams at United Healthcare, where I focused on operational efficiency and team development, resulting in improved performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

IS
Current

Credit Counselor

InCharge Debt Solutions

Mar 2023 - Present (2 years 4 months)

Conducted comprehensive financial assessments and analyzed credit reports to develop personalized debt management plans for clients. Provided financial education on budgeting and debt reduction, guiding clients through the repayment process by negotiating with creditors and consolidating debts. Maintained detailed client records, ensuring compliance with industry regulations and preparing necessar

UH

Team Lead

United Healthcare

Jun 2012 - Nov 2022 (10 years 5 months)

Led two teams of customer service representatives, overseeing daily operations and performance metrics to ensure high customer satisfaction and operational efficiency. Managed escalated customer issues related to billing and insurance claims, ensuring strict adherence to HIPAA and company guidelines. Provided coaching and mentorship, conducted performance evaluations, and implemented training sess

UH

Customer Service Representative

United Healthcare

Jan 2012 - Jun 2012 (5 months)

Provided high-level customer service to patients, providers, and insurers, handling inquiries on medical billing, claims, and coverage. Managed high-volume inbound calls, resolving concerns efficiently while maintaining professionalism and empathy. Assisted with appointments and insurance verification, escalating unresolved issues and ensuring strict adherence to HIPAA regulations for patient data

Education

Degrees, certifications, and relevant coursework

ES

Evans High School

Diploma, General Studies

0

Completed a comprehensive high school curriculum. Earned a high school diploma.

VC

Valencia College

Associate Degree, General Studies

0

Undertook studies towards an Associate Degree. Completed foundational coursework.

Tech stack

Software and tools used professionally

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Kurnie Andre - Credit Counselor - InCharge Debt Solutions | Himalayas