KAKurnie Andre
@kurnieandre
Results-driven professional with expertise in customer service and financial counseling.
United StatesWhat I'm looking for
I am a results-driven professional with extensive experience in customer service, financial counseling, and team leadership. My career has been dedicated to leveraging my expertise in client relationship management, data analysis, and strategic planning to drive organizational success. I am committed to providing innovative solutions and exceptional performance, ensuring that clients receive the highest level of service.
Currently, I work as a Credit Counselor at InCharge Debt Solutions, where I conduct comprehensive financial assessments and develop personalized debt management plans for clients. My role involves empowering clients through financial education and guiding them through the debt repayment process. Previously, I led customer service teams at United Healthcare, where I focused on operational efficiency and team development, resulting in improved performance and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Credit Counselor
InCharge Debt Solutions
Mar 2023 - Present (2 years 4 months)
Conducted comprehensive financial assessments and analyzed credit reports to develop personalized debt management plans for clients. Provided financial education on budgeting and debt reduction, guiding clients through the repayment process by negotiating with creditors and consolidating debts. Maintained detailed client records, ensuring compliance with industry regulations and preparing necessar
Team Lead
United Healthcare
Jun 2012 - Nov 2022 (10 years 5 months)
Led two teams of customer service representatives, overseeing daily operations and performance metrics to ensure high customer satisfaction and operational efficiency. Managed escalated customer issues related to billing and insurance claims, ensuring strict adherence to HIPAA and company guidelines. Provided coaching and mentorship, conducted performance evaluations, and implemented training sess
Customer Service Representative
United Healthcare
Jan 2012 - Jun 2012 (5 months)
Provided high-level customer service to patients, providers, and insurers, handling inquiries on medical billing, claims, and coverage. Managed high-volume inbound calls, resolving concerns efficiently while maintaining professionalism and empathy. Assisted with appointments and insurance verification, escalating unresolved issues and ensuring strict adherence to HIPAA regulations for patient data
Education
Degrees, certifications, and relevant coursework
Evans High School
Diploma, General Studies
Completed a comprehensive high school curriculum. Earned a high school diploma.
Valencia College
Associate Degree, General Studies
Undertook studies towards an Associate Degree. Completed foundational coursework.
Availability
Location
United StatesAuthorized to work in
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