Open to opportunities

Andres User

@andresuser9

Message

Customer service and sales professional with 10+ years driving appointments, retention, and $1M+ sales.

United States

Message

What I'm looking for

I’m looking for a role where I can run high-volume calls, schedule appointments, maintain accurate CRM/EMR records, and exceed sales or service targets—while delivering exceptional, HIPAA-compliant support and solving issues fast.

I’m a customer service and sales professional with 10+ years of experience across call centers, appointment scheduling, administrative support, and property operations. I’m recognized for exceeding sales goals, generating over $1 million in sales production, and consistently delivering exceptional customer experiences through high-volume phone environments and clear communication.

In my recent roles, I’ve managed leasing and tenant communications as a Property Manager, coordinated tenant screenings and lease preparation, and resolved issues efficiently as a liaison between tenants and property owners. Previously, as a Call Center Sales Agent, I conducted outbound sales campaigns, scheduled consultations, maintained accurate CRM records, and helped improve conversion rates—while also providing HIPAA-compliant scheduling and documentation support in patient-facing environments.

Experience

Work history, roles, and key accomplishments

Current

Property Manager

Current

Grudzinski Family Homes

Mar 2025 - Present (1 year 4 months)

Manage leasing, tenant communications, and rental operations. Coordinate tenant screenings, lease preparation, payment tracking, and act as a liaison between tenants and property owners to resolve issues.

Property Management Tenant Communication Leasing Administration Appointment Scheduling Payment Tracking Data Entry Conflict Resolution Customer Service

Call Center Sales Agent

ProEdge Remodeling by Custom Built, Inc.

Sep 2023 - Jul 2025 (1 year 10 months)

Conduct high-volume outbound sales campaigns and schedule consultations. Consistently met or exceeded sales and appointment-setting goals, contributing to over $1M in sales production while maintaining detailed CRM records.

Outbound Appointment Scheduling Customer Retention CRM Software Multi Line Phone Systems Data Entry Conflict Resolution

Appointment Scheduler

Orthopedic & Neurosurgery Specialists

Sep 2021 - Jul 2023 (1 year 10 months)

Manage patient scheduling and high-volume inbound call traffic. Maintain EMR documentation, route inquiries to appropriate departments, and deliver HIPAA-compliant customer service and administrative support.

Inbound Calls Appointment Scheduling EMR HIPAA compliance Customer Service Administrative Support Data Entry

Front Desk Receptionist

Larchmont Animal Hospital

Jul 2019 - Jun 2021 (1 year 11 months)

Managed front desk operations including scheduling, payments, records, insurance support, and client communications.

Customer Service Appointment Scheduling Payment Processing Records Management Data Entry Multi Line Phone Systems Conflict Resolution

Client Service Specialist

VCA Village Animal Hospital

Mar 2017 - Jun 2019 (2 years 3 months)

Handled scheduling, client relations, medical records, and follow-up outreach. Provided ongoing customer support to ensure smooth visit and follow-up coordination.

Customer Service Appointment Scheduling Client Relations Medical Records Follow up Data Entry