Carlo Bravo

I am a dedicated and results-driven Call Center Manager with extensive experience in leading teams to achieve exceptional sales and customer satisfaction. My career has been marked by a strong focus on enhancing team performance and implementing strategic initiatives that drive operational excellence. I have successfully managed large teams, overseeing both in-house and remote associates, and have a proven track record of improving productivity through effective training and streamlined operations.

Throughout my career, I have held key leadership roles, including my current position as Sales Manager at Dynasty & Price Call Center, where I oversee operations for mortgage, loans, and credit card sales. My responsibilities include managing a diverse team of 70 associates, facilitating training programs, and ensuring that our staff is well-informed about industry policies and new products. I am passionate about fostering a collaborative environment that empowers employees to excel and meet organizational goals.

My previous experience as Solution Center Manager at LA Financial CU and as Call Center Business Sales Sr Manager at Bank of America has equipped me with the skills to analyze performance data, implement new systems, and develop training programs that enhance service delivery. I am committed to maintaining high standards in business operations and continuously seek opportunities to improve customer experiences.