KMKaterina Mancura
@katerinamancura
Remote customer support specialist — multilingual, digitally skilled, hospitality-focused.
GreeceWhat I'm looking for
I am a Remote Customer Service Specialist with over four years assisting international clients across hospitality, digital platforms, and freelancing projects. I combine multilingual communication, problem-solving, and strong remote collaboration skills to deliver excellent customer experiences.
My hands-on experience includes front-office and back-office roles at full-service hotels, where I handled reservations, online payments, guest issue resolution, and trained new staff. I also managed booking systems and worked closely with travel agencies and internal teams to streamline operations.
As a freelance social media manager, I provided digital marketing, branding, and client communication for international clients on Fiverr and Upwork, gaining experience with cross-time-zone coordination and a variety of remote tools and CRMs.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Specialist
Semeli Hotel
Nov 2024 - Present (10 months)
Provide multilingual customer support via phone, email, and booking platforms, processing online payments and resolving guest issues while coordinating teams and training new staff to ensure smooth operations.
Front Desk Agent
Porto Mykonos Hotel
Mar 2022 - Nov 2024 (2 years 8 months)
Assisted international guests with reservations and booking system management, handled remote travel agency communications, and coordinated office schedules to enhance guest experience.
Social Media Manager
Freelance
Jan 2019 - Dec 2023 (4 years 11 months)
Delivered digital marketing and client communication for international clients via Fiverr and Upwork, creating branding strategies, scheduling content, and managing customer messages across time zones.
Receptionist
Maritim Plaza & Grand Casino
Jun 2021 - Aug 2022 (1 year 2 months)
Managed online and onsite guest communication, scheduling, and administrative support while assisting marketing campaigns through email communications.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Tirana
Master of Marketing, Marketing
Completed a Master of Marketing at the University of Tirana with coursework focused on marketing principles and digital strategies.
UTUniversity of Tirana
Bachelor of Archaeology, Archaeology
Earned a Bachelor of Archaeology from the University of Tirana with studies in archaeological methods and historical research.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
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