Ελευθερία Καραμολεγκου
@0002031
Customer service and hospitality professional specializing in front desk and administration.
GreeceWhat I'm looking for
I am a customer service and administration professional with direct hospitality and front-desk experience, skilled at handling guest inquiries, bookings, complaints, and administrative duties under high-pressure conditions. I have managed reservations, coordinated schedules, and maintained accurate guest records while supervising front office operations to ensure high guest satisfaction.
My background includes roles as Spa Manager, Shift Leader, and Front Desk Agent in Santorini hotels, supported by a Diploma in Tourism & Hospitality Management and a certification in Digital & Social Media Marketing. I bring strong communication, time-management, and teamwork skills, plus familiarity with MS Word, Excel, Outlook and property management systems such as Protel and Fidelio V8.
Experience
Work history, roles, and key accomplishments
Spa Manager
Sea Breeze Curio by Hilton
Jun 2025 - Nov 2025 (5 months)
Managed spa reservations, guest check-ins, and payments while coordinating daily staff schedules and maintaining accurate guest records to ensure smooth operations.
Shift Leader
Meltemi AE
May 2024 - Oct 2024 (5 months)
Supervised front office operations, supported team members, and resolved guest issues to maintain high satisfaction during peak seasons.
Front Desk Agent
Meltemi AE
May 2022 - Oct 2023 (1 year 5 months)
Managed check-ins/check-outs, reservations, and guest inquiries, providing professional phone and email correspondence to support guest experience.
Education
Degrees, certifications, and relevant coursework
School of Advanced Vocational Training “MASTER” S.A.
Vocational Training Certificate, Tourism & Hospitality Management
2021 - 2021
Completed vocational training in Tourism & Hospitality Management at the School of Advanced Vocational Training “MASTER” S.A. in 2021.
ECPE – C2 Proficiency in English
C2 Proficiency (ECPE), English Language Proficiency
2017 - 2017
Attained C2-level proficiency in English via the ECPE examination in 2017.
Greek Native Speaker
Native Speaker, Greek Language
Native proficiency in the Greek language.
Digital & Social Media Marketing (E-Tourism)
Certification (150 hrs), Digital & Social Media Marketing
2025 - 2025
Completed a 150-hour certification in Digital & Social Media Marketing focused on e-tourism in 2025.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Salary expectations
Social media
Job categories
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