SMSanna Mari
@sannamari
Hospitality and operations professional specializing in digital marketing and customer service.
GreeceWhat I'm looking for
I am a dedicated, proactive hospitality and operations professional with a background in tourism, digital marketing, and customer support. I combine hands-on hospitality experience with skills in Google Ads, SEO/SEM, analytics, KYC, and multilingual customer service to drive guest satisfaction and business results.
My recent roles include customer support and KYC/document checks in iGaming, and managing digital marketing accounts where I handled Google Search, Google Ads, Google Analytics, and operations reporting. I work independently, applying analytical thinking and problem-solving to understand client needs and deliver measurable outcomes.
I thrive in fast-paced, dynamic environments and value continuous learning, attention to detail, and relationship building. I am seeking opportunities where I can apply my cross-functional expertise to improve customer experience and contribute to growth.
Experience
Work history, roles, and key accomplishments
COProvided customer support in iGaming including KYC and document checks, plus translation tasks to improve verification accuracy and reduce processing time. Coordinated with payments, AML, risk and compliance teams to resolve escalations.
Digital Marketing Specialist
Leovegas & Digi Outsource
Jan 2020 - Dec 2023 (3 years 11 months)
Managed Google Ads accounts (Search), SEO and SEM efforts, analysed client accounts and produced operations reporting to improve campaign ROI and search performance. Collaborated with internal teams on customer data and account processing to support marketing initiatives.
Real Estate Agent
Independent
Jan 2016 - Dec 2020 (4 years 11 months)
Managed property rentals and sales, handled marketing and client relationships, and performed administrative tasks including billing and legal contract management to drive transactions and client satisfaction.
Hotel Receptionist / Duty Manager
Unknown Employer
Jan 2013 - Dec 2015 (2 years 11 months)
Delivered multilingual front-desk service and managed duty operations to ensure guest satisfaction and smooth hotel functioning during shifts. Resolved guest issues and coordinated with departments to maintain service standards.
Education
Degrees, certifications, and relevant coursework
Lapland University of Applied Sciences
Bachelor of Hospitality Management, Hospitality Management
2021 - 2024
Activities and societies: Customer service, KYC, translation tasks
Bachelor of Hospitality Management with focus on tourism, customer service and KYC completed between 2021 and 2024.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
Interested in hiring Sanna?
You can contact Sanna and 90k+ other talented remote workers on Himalayas.
Message SannaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
