Open to opportunities

Katia Dimoudia

@katiadimoudia

Social media and customer support manager blending community engagement, e-commerce operations, and analytics-driven growth.

Greece

Message

What I'm looking for

I’m looking for a role where I can own community engagement and customer support, create brand-consistent content, and use KPIs and trend insights to improve performance. I thrive in cross-team collaboration and fast, responsive environments.

I’m a customer-focused manager with a strong track record in social media management, audience support, and e-shop operations. I handle sensitive community conversations, respond to consumer reviews and comments, and coordinate day-to-day communication to protect brand tone and customer experience.

In recent roles, I managed high volumes of ticket conversations and calls, resolved complaints quickly, and supported users with transactions, offers, and account basics. I also create and edit content for campaigns, automated flows, and contest announcements, and contribute to content strategy with community-first caption and copy ideas.

What drives me is measurable service performance: I monitor KPIs, track engagement/reach/views, produce monthly trend reports, and collaborate across teams and external partners to deliver smooth, consistent outcomes. I’m ready to bring this blend of community engagement, operations, and insight-led improvement to a company that values responsiveness and clear brand communication.

Experience

Work history, roles, and key accomplishments

Management & Customer Service

Minotavros Specialized Services

May 2023 - Sep 2024 (1 year 4 months)

Coordinated entrance and audience reception for cultural events and concerts, including ticket control and ensuring smooth event operations and safety rules. Managed viewer complaints and supported VIP guests and artists during productions and festivals.

Audience Response Ticket Management Event Operations Safety Compliance Complaint Resolution

Customer Support Executive

Novibet

Nov 2023 - Jul 2024 (8 months)

Managed over 100 ticket conversations and approximately 50 incoming calls per day, handling complaints and service requests related to transactions, offers, and account functions. Promoted new company services and offers to new users.

Customer Support Account Management Phone Support Complaint Resolution Promotion

Customer Service & Reception

Pallas Theatre

Sep 2023 - Nov 2023 (2 months)

Welcomed and guided theater audiences, providing assistance with ticketing and general instructions. Handled complaints and resolved issues during performances in frequent communication with ticket providers.

Audience Response Customer Service Ticketing Support Complaint Handling Issue Resolution

Reception and Customer Service Manager

Christmas Theater

Oct 2021 - Nov 2023 (2 years 1 month)

Led reception and customer service for theater events, handling welcoming, travel coordination, and ticket control to ensure smooth program delivery. Managed viewer complaints and supported efficient service and transportation of large groups, including schools and organizational groups, with backstage/production assistance.

Customer service management Travel Coordination Ticket Management Complaint Resolution Backstage

Personal Assistant, E-Shop Management

DIMOUDIAS S.A.

Jan 2019 - Jan 2023 (4 years)

Supported daily operations as a personal assistant, including CEO calendar management and organization of corporate meetings and events. Coordinated the e-shop and website setup/management, communicated with private and business customers, and handled travel organization and ticket booking.

Calendar Management Executive Support Corporate Events Website Management Ticketing Social Media Support

Customer Service & Reception

Theatre of Herodes Atticus

May 2022 - Oct 2022 (5 months)

Welcomed and guided theater audiences and supported smooth event program operations through ticket control. Handled viewer complaints and promoted programs and events of Hellenic Festival S.A.

Audience Response Customer Service Complaint Handling Event Promotion

Customer Service and Support Manager

Kernel Security

May 2021 - Oct 2021 (5 months)

Managed customer requests via chat, email, and telephone and scheduled appointments on behalf of clients. Handled complaints with immediate resolution and monitored alarm and camera operations in collaborating businesses, including security team surveillance in Mykonos.

Customer Support Phone Support Appointment Scheduling Complaints Management Operations Monitoring Client Communication

Public Reception Manager

El Barrio

Apr 2021 - Oct 2021 (6 months)

Handled reception and seating of guests and organized thematic events. Managed social media and supported product promotion through advertising and demonstrations of use.

Reception Guest Seating Event Organization Social Media Management Product Promotion Advertising Demonstration

Public Reception Manager

Dada Night Club

Oct 2018 - Present (7 years 9 months)

Handled guest reception and seating and supported organization of themed events. Managed social media and contributed to product promotion through advertising and product demonstrations.

Reception Guest Seating Event Organization Social Media Management Product Promotion Advertising Demonstration