Open to opportunities

Jackline De-Graft Baisie

@jacklinede-graftbais

Message

I keep customer and administrative records accurate, organized, and ready for action.

Ghana

Message

What I'm looking for

I'm looking for a structured administrative, records, or data-entry role where I can maintain accurate information, coordinate documentation and follow-ups, and support efficient daily operations.

I'm currently supporting P2A Premium Services by entering, verifying, and organizing customer information, legal documentation, and case records. I track deadlines, outstanding requirements, appointments, and follow-ups so customer requests move forward accurately.

As Acting Head of Administration at the Environmental Protection Agency, I coordinated departmental records, correspondence, schedules, reports, and administrative documentation. I maintained confidential information flow and supported timely completion of daily departmental activities.

My experience also includes maintaining client records at Prudential Life Insurance, processing accurate order information at Pizzaman Chickenman, and preparing laboratory quality-assurance records at Ghana Water Company Limited.

I bring a detail-focused approach to data entry, records management, document organization, task tracking, and administrative coordination using Microsoft Office and Google Workspace.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

P2A Premium Services

Jan 2024 - Present (2 years 8 months)

Enter, update, and organize customer information and case documentation to support accurate records. Coordinate appointments and maintain follow-up information for active customer requests.

Data Entry Data Verification Records Management Document Management Microsoft Word Google Sheets Google Docs Google Drive Administrative Coordination Appointment Scheduling

Financial Consultant

Prudential Life Insurance

Jan 2023 - Dec 2023 (11 months)

Captured and maintained customer information and followed up on outstanding client requests. Assisted clients with product and service inquiries while organizing information required for follow-up.

Data Entry Follow up Client Communication Information Management

Sales Representative

Pizzaman Chickenman

Jan 2023 - Dec 2023 (11 months)

Processed customer orders and maintained accurate order information. Recorded customer requests and responded to inquiries while following established service procedures.

Customer Service Order Processing Data Entry

Acting Head of Administration

Environmental Protection Agency (EPA)

Jan 2020 - Dec 2022 (2 years 11 months)

Coordinated departmental records, correspondence, schedules, and administrative documentation. Prepared reports and organized information for administrative review and decision-making.

Records Management Correspondence Scheduling Report Preparation Administrative Coordination Confidentiality Documentation

Assistant Laboratory Technician

Ghana Water Company Limited

Apr 2018 - Jun 2018 (2 months)

Recorded and organized laboratory information and supporting documentation with attention to accuracy. Prepared and maintained quality-assurance records and reports in accordance with established procedures.

Data Entry Documentation Quality Assurance Record keeping