KL
Open to opportunities

Kasey Lamb

@kaseylamb

Experienced Sales and Customer Service Representative with a passion for helping customers.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, where I can contribute to team success and enhance customer satisfaction.

I'm Kasey Lamb, a dedicated Sales and Customer Service Representative with over six years of experience in various roles. My journey began as a Sales Associate at American Eagle, where I honed my skills in customer engagement and product knowledge. This foundation allowed me to thrive in subsequent positions, including my time at Gap Inc. and Maid Brigade, where I consistently prioritized customer satisfaction and service quality.

Most recently, I worked at Conduent as a Customer Service Representative, where I managed over 90 calls daily, assisting customers with their needs and resolving issues effectively. My ability to build sustainable relationships through open communication has been key to my success. I am highly organized, self-motivated, and proficient with technology, always eager to contribute to team goals and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Representative

Conduent

Jan 2018 - Dec 2021 (3 years 11 months)

Managed a high volume of daily customer calls, addressing inquiries, signing up new customers, and processing service cancellations. Resolved product and service issues by clarifying complaints and analyzing customer needs, while also recommending potential new products to management.

MB

Cleaner

Maid Brigade

Jan 2017 - Present (8 years 6 months)

Maintained cleanliness and tidiness of various facilities by performing comprehensive cleaning duties including sweeping, vacuuming, mopping, and disinfecting surfaces. Ensured adherence to quality service standards and cleaning specifications, prioritizing customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Penn Foster High School logoPS

Penn Foster High School

High School Diploma, General Studies

Completed coursework and earned a high school diploma through Penn Foster High School. Focused on general studies to build a foundational education.

Tech stack

Software and tools used professionally

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Kasey Lamb - Customer Service Representative - Conduent | Himalayas