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@kaseylamb
Experienced Sales and Customer Service Representative with a passion for helping customers.
United StatesI'm Kasey Lamb, a dedicated Sales and Customer Service Representative with over six years of experience in various roles. My journey began as a Sales Associate at American Eagle, where I honed my skills in customer engagement and product knowledge. This foundation allowed me to thrive in subsequent positions, including my time at Gap Inc. and Maid Brigade, where I consistently prioritized customer satisfaction and service quality.
Most recently, I worked at Conduent as a Customer Service Representative, where I managed over 90 calls daily, assisting customers with their needs and resolving issues effectively. My ability to build sustainable relationships through open communication has been key to my success. I am highly organized, self-motivated, and proficient with technology, always eager to contribute to team goals and enhance customer experiences.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Conduent
Jan 2018 - Dec 2021 (3 years 11 months)
Managed a high volume of daily customer calls, addressing inquiries, signing up new customers, and processing service cancellations. Resolved product and service issues by clarifying complaints and analyzing customer needs, while also recommending potential new products to management.
Maid Brigade
Jan 2017 - Present (8 years 10 months)
Maintained cleanliness and tidiness of various facilities by performing comprehensive cleaning duties including sweeping, vacuuming, mopping, and disinfecting surfaces. Ensured adherence to quality service standards and cleaning specifications, prioritizing customer satisfaction.
Gap Inc.
Jan 2016 - Present (9 years 10 months)
Assisted customers with purchase decisions and processed transactions using the store's point-of-sale system. Managed merchandise retrieval from the sales floor and stock room, and handled returns and exchanges efficiently.
American Eagle
Jan 2014 - Present (11 years 10 months)
Drove sales by actively engaging with customers and providing product knowledge. Greeted customers warmly and utilized suggestive selling techniques to enhance their shopping experience.
Degrees, certifications, and relevant coursework
PSHigh School Diploma, General Studies
Completed coursework and earned a high school diploma through Penn Foster High School. Focused on general studies to build a foundational education.
United StatesYou can contact Kasey and 90k+ other talented remote workers on Himalayas.
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