Canvus Design

I am an empathetic and tech-savvy customer service professional with over six months of experience in high-pressure environments. My role as a Customer Service Representative at Conduent has honed my skills in managing multiple systems and resolving customer issues efficiently. I pride myself on my ability to de-escalate tense situations while delivering excellent service with clarity and compassion.

During my time at Conduent, I successfully managed 50-70 customer inquiries daily, contributing to a 15% increase in customer satisfaction through effective upselling and conflict resolution. My previous experience as a Retail Sales Associate at Walmart Supercenter further developed my customer service skills, where I consistently met upsell goals and was recognized for my dedication to assisting customers during peak hours.