Raul Linares Sanchez
@raullinaressanchez
I grow B2B accounts across EMEA and LATAM through retention and expansion.
SpainWhat I'm looking for
I've managed 1,000+ B2B accounts across EMEA and LATAM at IBERIA LAE SA, leading customer onboarding, adoption, retention, and expansion. My proactive account management helped achieve a 98% retention rate.
I currently manage and mentor five Customer Success Specialists while partnering cross-functionally to resolve complex client issues and improve customer satisfaction.
Previously, I contributed to €2M+ in annual revenue as a Key Account Manager at IBERIA LAE SA through upselling, commercial negotiations, and strategic partnerships. At GLAMI group, I managed 200+ retail and omnichannel clients and supported a 25% increase in conversion rates through product demonstrations, KPI analysis, and growth recommendations.
At Fenix International LTD, I generated €4M+ in annual revenue by acquiring international SaaS clients and building strategic partnerships across LATAM. I enjoy creating trusted client relationships, identifying expansion opportunities, and delivering tailored solutions that support long-term business growth.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Iberia LAE SA
Sep 2024 - Present (2 years)
Lead the success of 1,000+ B2B accounts across EMEA and LATAM, managing the customer lifecycle from onboarding and adoption through retention and expansion. Achieved a 98% retention rate through proactive account management, customer engagement, issue resolution and continuous follow-up.
Education
Degrees, certifications, and relevant coursework
EAE Business School
Master's Degree, Marketing and Sales Management
2017 - 2018
Pursued a Master's Degree in Marketing and Sales Management at EAE Business School in Madrid.
Universidad Europea
Bachelor's Degree, Business Administration and Management
2013 - 2017
Completed a Bachelor's Degree in Business Administration and Management at Universidad Europea in Madrid.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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