Open to opportunities

Karla Cabrera

@karlacabrera

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Bilingual customer support professional with 5+ years and remote-ready service expertise.

United States

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What I'm looking for

I’m looking for fully remote work only, where I can use my customer support, administrative, and data entry skills to resolve issues quickly, maintain accurate records, and provide bilingual, empathetic service in a high-support team.

I’m a detail-oriented, bilingual (English-Spanish) Customer Service Representative with 5+ years of experience supporting customers in remote and in-person environments. I’m known for handling high volumes with professionalism and empathy, while delivering clear, accurate information and next steps.

In remote roles, I’ve supported customers with sensitive inquiries, scheduled and managed requests, and resolved issues efficiently—handling up to 40+ calls daily while maintaining confidentiality. I’ve worked with digital tools, CRM and call center systems, and communication platforms like phone and Zoom to troubleshoot and escalate complex cases with confidence.

I also bring a strong client-facing background in sales, onboarding, and operations leadership. From promoting memberships and exceeding sales goals to training new hires and coordinating drive-thru testing logistics, I’m comfortable working under pressure, staying organized, and maintaining accurate records—so customers feel heard and supported.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Navient

Oct 2024 - May 2025 (7 months)

Assisted callers with temporary insurance and parental leave inquiries while maintaining confidentiality. Handled up to 40+ calls daily in a high-volume environment and resolved customer concerns with empathy and efficiency.

Customer Support Call Center Operations Confidentiality CRM Call Notes Remote Customer Service

Sales Associate

CLEAR GSP Airport

Oct 2023 - Oct 2024 (1 year)

Promoted CLEAR security memberships to travelers and verified identification while maintaining airport protocol compliance. Consistently exceeded daily and weekly sales goals and delivered exceptional customer experiences under pressure.

Sales Customer Service Airport Security Protocol Compliance Customer Experience High Pressure Support

Production Worker

WorkSmart Staffing

Aug 2022 - Sep 2023 (1 year 1 month)

Operated production equipment and assisted with assembly line efficiency while following strict safety protocols. Completed documentation procedures to support consistent workflow on the production floor.

Assembly Line Support Safety Procedures Process Efficiency Team Collaboration Time Management

Customer Service Representative

Majorel

Jan 2021 - Apr 2022 (1 year 3 months)

Provided remote tech support and customer assistance for devices using phone and Zoom. Resolved issues with clear troubleshooting steps, maintained accurate call notes, and escalated complex cases as needed.

Remote Technical Support Troubleshooting Phone Support Escalation Handling

CNA Team Leader

Victory Agency

Aug 2020 - Jan 2021 (5 months)

Trained new hires and managed daily schedules for COVID-19 drive-thru testing sites across multiple locations. Ensured smooth operation and patient flow at pop-up clinics.

Team Leadership Staff Training Scheduling COVID 19 Drive Thru Coordination Clinic Operations Pop Up Clinic Support

Print & Marketing Associate

Staples

Jan 2020 - Jun 2020 (5 months)

Handled print production for business clients, including cards, banners, and wide-format orders. Assisted customers with design and order tracking while supporting timely completion of projects.

Print Production Wide Format Printing client support Design Order Coordination Customer Service Time Management Record keeping

Cashier & Team Support

Various Retail Locations

Jan 2017 - Jan 2019 (2 years)

Provided cashier and team support, including customer checkout and cash handling. Supported inventory stocking and contributed to team leadership across multiple retail roles.

Cash Handling Customer Service Team Support Team Leadership