gricelda miramontez

Monitored facility operations and ensured safety and compliance for residents, maintaining high standards of care and incident reporting.

Supervised visitation sessions to ensure safety and adherence to program guidelines, documenting observations and reporting incidents.

Operated point-of-sale, handled cash transactions, and delivered high-quality customer service during fast-paced shifts.

Supported store operations, coached sales staff, and helped drive sales targets while managing customer service and inventory tasks.

Provided Mac and Tier 1 technical support, troubleshooting hardware and software issues and escalating complex cases to higher tiers.

Managed front-desk operations, multi-line phone systems, and clerical tasks to support client services and administrative workflows.

Provided customer service, assisted with product selection, and met sales goals on the retail floor while maintaining merchandising standards.

Assisted customers, maintained store displays, and processed transactions to support daily retail operations.

Distributed newspaper copies and managed delivery routes to ensure timely circulation and customer satisfaction.

Conducted field data collection and respondent interviews for the U.S. Census, achieving accurate and timely submission of demographic data.

Assisted foreman with field operations, crop maintenance, and labor coordination to support timely harvesting and farm productivity.

Completed Bachelor of Science in Criminal Justice with focus on Corrections; achieved Honor Roll and Dean's List recognition.

Completed Retail / Customer Service certificate through the BAS ACT1 program.

Earned high school diploma from Mira Monte High School.