Open to opportunities

Lenny Noriega

@lennynoriega

Message

Bilingual customer service professional using CRM systems to resolve issues efficiently and accurately.

United States

Message

What I'm looking for

I’m looking for a remote role where I can handle customer requests, manage calls and emails, and keep data accurate using systems like AWS, ServiceNow, Zendesk, and Guru—while working with supportive teams.

I’m a bilingual customer service professional with a track record of handling high-volume requests, assisting customers with billing and account needs, and interpreting complex background check reports. I bring strong communication, learning ability, and a reliable, organized approach to every shift.

In prior roles, I supported customers with technical cellular device questions, managed front-desk and admin workflows, and kept documentation moving through sorting, filing, faxing, and scanning. I also provided payroll assistant support and performed data input tasks to keep records accurate.

Most recently, I worked remotely using tools like AWS, ServiceNow, Zendesk, Guru, and Service platforms to manage call intake, voicemails, and outbound call-backs, while meeting call/email metrics. I’m comfortable with new systems and I’m motivated to deliver efficient, personalized solutions every day.

Experience

Work history, roles, and key accomplishments

Current

Stay at Home Partner

Current

House Duties

Sep 2025 - Present (10 months)

Provided stay-at-home household support while opening up for remote job opportunities.

Bank of America Customer Service Rep

TRC Staffing

May 2023 - Sep 2025 (2 years 4 months)

Handled remote customer call intake and follow-ups for Bank of America using AWS daily and working within ServiceNow, Microsoft Teams, and the DUO app. Performed data entry support for customer paper form intake and documentation, including e-filing.

AWS ServiceNow Microsoft Teams DUO Data Entry E Filing

Customer Service Representative - Checkr

Robert Half

Oct 2022 - Mar 2023 (5 months)

Assisted candidates in understanding background check reports by evaluating client data and providing personalized solutions. Used Guru and Zendesk, along with other systems including OKTA, Playvox, Slack, and Dashboard.

Customer Service Background Checks Data Evaluation Guru Zendesk Okta Playvox Slack Dashboarding

Medical Bilingual Front Desk

SNHD

Mar 2022 - Aug 2022 (5 months)

Handled bilingual client registration intake and data entry. Assisted with outreach activities, including COVID vaccine testing site registrations.

Data Entry Outreach Coordination COVID Vaccine Registration

Bilingual Front Desk Receptionist

Muller Construction

Apr 2019 - Jan 2020 (9 months)

Supported front desk administration by sorting, filing, faxing, and scanning important documentation such as invoices. Contributed to payroll assistant duties.

Document Processing Filing Fax Scanning Invoicing Payroll Support Outlook Microsoft Word Excel

Customer Service Representative

TTEC

Nov 2018 - Mar 2019 (4 months)

Provided customer support for Verizon Wireless, including assisting with account issues such as billing when needed. Used technical knowledge of cellular devices to help resolve customer needs.

Customer Service Billing Support Account Support